Customer Relations Representative - State Farm Agent Team Member

Ryan O'Shurak - State Farm Agent; Lansdale (Montgomery County); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan O'Shurak - State Farm Agent in Lansdale, PA is seeking a Customer Relations Representative to deliver exceptional service and support community members with insurance inquiries. You will maintain accurate records and work with team members to ensure client satisfaction.

This role emphasizes empathy, clear communication, and problem solving, with opportunities for internal growth for motivated, sales-minded candidates.

Qualifications

• Clear communication and interpersonal skills.
• Ability to analyze and resolve customer issues.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ryan O'Shurak - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.