Customer Relations Representative - State Farm Agent Team Member

Jake Breakey Insurance Agy Inc; Lancaster (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Health insurance

Advancement opportunities

Paid time off

Job summary

Jake Breakey - State Farm Agent is seeking a Customer Relations Representative for a full-time position in Lancaster, OH. You will deliver exceptional service, manage inquiries, and support our growing State Farm agency with a focus on community-centric service.

The role emphasizes customer-focused communication, problem solving, and teamwork. The agency offers a simple IRA, health insurance, PTO, and advancement opportunities, with a compensation range outlined below.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to stay calm and effective in high-stress situations.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Maintain and update customer records as needed.
• Support customer retention initiatives and follow-up on requests.
• Collaborate with team members to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Lancaster - OH

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my first office in 2020 and expanded with a second location in 2025. We currently have a team of five, and we work closely across both offices to create a fun, supportive environment where people feel valued and motivated to grow.

I'm a third-generation State Farm agent and have been with the company for 13 years - my first job out of college was working in my dad's office, and I've been building toward agency ownership ever since as an aspirant. I graduated from Capital University where I played football, and outside of work I'm a husband, a dad to a two-year-old daughter, and we have another baby on the way. I'm also in a cover band and love spending time outdoors whenever I can.

We're looking for someone hardworking, coachable, positive, and reliable, with strong communication skills and a desire to build a long-term career. If you want to be part of a team that's growing, supportive, and genuinely enjoyable to work with, we'd love to connect.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Jake Breakey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Jake Breakey - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.