Customer Relations Representative - State Farm Agent Team Member

Tom Conklin - State Farm Agent; Illinois; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance-based bonus

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Join Tom Conklin - State Farm Agent in Illinois as a Customer Relations Representative. This role emphasizes creating exceptional client experiences and supporting the agency's growth.

The ideal candidate should possess strong communication and problem-solving skills, ensuring customer satisfaction through effective management of inquiries. Opportunities for internal career advancement and valuable community involvement are part of the role.

Qualifications

• Preferred experience in customer service.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Us:

Tom has been a proud State Farm Agent since 2003, bringing decades of experience and dedication to his community. A graduate of Farmington Hills High School (1993) and holder of an Agriculture Economics degree with a minor in Vocal Performance (1997), Tom’s unique background combines professional expertise with a passion for service. Our agency is committed to fostering a supportive and collaborative work environment. With a team of dedicated professionals, we focus on delivering exceptional service while maintaining a positive work-life balance.

Community Involvement:

Tom is deeply committed to giving back to the community. He volunteers at local schools, teaching Driver’s Ed classes about insurance and coaches high school golf. He also supports aspiring entrepreneurs through his involvement with the McDonough and Fulton County CEO programs.

Why Join Us?

Working with Tom means joining a team that values community, personal growth, and excellence. With a blend of professional development and community engagement, our agency offers the perfect environment to grow your career while making a positive impact.

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Tom Conklin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.