Customer Service Representative - State Farm Agent Team Member

Conklinsf; Illinois; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Tom Conklin - State Farm Agent in Farmington, IL is seeking a Customer Service Representative to join a State Farm Agent Team. The role centers on delivering exceptional service, assisting with policy changes, and guiding customers through insurance processes.

This full-time position offers a pathway for advancement within a supportive agency, competitive salary, and a focus on work-life balance within a community-focused environment.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Farmington - IL

Replies within 24 hours

Benefits

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Training & development
• Competitive salary
• Flexible schedule

About Us

Tom has been a proud State Farm Agent since 2003, bringing decades of experience and dedication to his community. A graduate of Farmington Hills High School and holder of an Agriculture Economics degree with a minor in Vocal Performance, Tom’s unique background combines professional expertise with a passion for service. Our agency is committed to fostering a supportive and collaborative work environment. With a team of dedicated professionals, we focus on delivering exceptional service while maintaining a positive work‑life balance.

Community Involvement

Tom is deeply committed to giving back to the community. He volunteers at local schools, teaching Driver’s Ed classes about insurance and coaches high school golf. He also supports aspiring entrepreneurs through his involvement with the McDonough and Fulton County CEO programs.

Why Join Us?

Working with Tom means joining a team that values community, personal growth, and excellence. With a blend of professional development and community engagement, our agency offers the perfect environment to grow your career while making a positive impact.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tom Conklin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.