Customer Relations Representative - State Farm Agent Team Member

State Farm; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading insurance agency is seeking a Customer Relations Representative to join their team. The ideal candidate will provide exceptional customer service, manage inquiries, and assist with customer retention, while also looking forward to internal growth opportunities. This role offers a chance to develop your skills in a supportive environment.

Benefits

Bonus based on performance

Paid time off

Training & development

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.

Skills

Communication

Problem-Solving

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Courtney Steele - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.