Customer Relations Representative - State Farm Agent Team Member

C.D. Williams - State Farm Agent; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

C.D. Williams - State Farm Agent seeks a Customer Relations Representative to provide exceptional customer experiences in a dynamic insurance agency. This position involves managing customer inquiries, enhancing satisfaction through coordination with team members, and supporting community needs. Ideal candidates should be empathetic, detail-oriented, and motivated to grow within the agency, contributing to its success and customer loyalty.

Qualifications

• Strong communication and problem-solving skills are crucial.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem Solving

Education

Experience in Customer Service

Job description

As a Customer Relations Representative - State Farm Agent Team Member with C.D. Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.