Customer Relations Representative - State Farm Agent Team Member

Jonnawooten; Herndon (VA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An independent insurance agency located in Herndon, VA is seeking a Customer Relations Representative to enhance customer experiences. This full-time role involves managing inquiries, maintaining customer records, and ensuring satisfaction through effective communication and problem-solving skills. A competitive salary of $55,000 to $80,000 per year is offered, along with additional benefits and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time – Herndon, VA

• Salary Plus Commission
• Licensing Paid
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Jonna Wooten - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $55,000.00 – $80,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.