Customer Relations Representative - State Farm Agent Team Member

Dean Kangas - State Farm Agent; Calumet (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Referral bonuses

Paid holidays

Licensing fees reimbursement

Performance bonuses

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Dean Kangas - State Farm Agent in Calumet, Michigan, is looking for a Customer Relations Representative to deliver exceptional customer experiences. In this role, you will manage customer inquiries, maintain records, and assist with retention strategies, contributing to the growth of a successful insurance agency.

If you possess strong communication skills and a friendly demeanor, we invite you to apply as there will be training provided for those without experience.

Qualifications

• Communication and problem-solving skills are essential.
• Experience in customer service preferred but not required.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Personable and outgoing personality

Multitasking ability

Job description

Benefits

• Referral bonuses
• Paid holidays
• Licensing fees reimbursed by agent
• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Dean Kangas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.
• Work current book of business to add additional services.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Personable, outgoing, & engaging personality.
• Ability to manage multi tasks simultaneously.
• No experience or license required - if friendly and a hard worker we will train you!
• Willingness to obtain property & casualty licenses.