Customer Relations Representative - State Farm Agent Team Member

Joshua Ross - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Health insurance

Job summary

Joshua Ross - State Farm Agent is looking for a Customer Relations Representative - State Farm Agent Team Member in Charlotte, North Carolina. This role focuses on generating exceptional customer experiences and requires strong communication and problem-solving skills.

As part of the agency team, you will manage customer inquiries, assist with retention strategies, and update customer records. Ideal candidates are empathetic and motivated, with opportunities for career advancement available.

Qualifications

• Excellent communication and problem-solving skills are necessary.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Health insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Joshua Ross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.