Customer Relations Representative, International/Direct

Koroseal Interior Products; Louisville (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vacation & Personal Time

11 Paid Holidays

Medical, Dental & Vision Insurance

Company-paid Short-Term Disability &  

Life Insurance

401(k) with company match

Paid training & career development

Employee well-being benefits including

Company events

Job summary

Koroseal Interior Products is seeking a Customer Relations Representative to serve as the primary contact for direct accounts, handling orders, quotes, and sample requests. The role involves coordinating with marketing, logistics, and quality control to ensure excellent service.

Based in Louisville, KY or Medina, OH, the in-person position reports to the Direct Account Supervisor and emphasizes proactive communication, organization, and team collaboration in a fast-paced, global environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with a professional and positive attitude.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with strong attention to detail.
• Effective time management and ability to prioritize multiple tasks.
• Comfortable working independently and collaboratively in a team environment.
• Demonstrated problem-solving ability and customer-first mindset
• Must be able to sit for long periods and occasionally lift up to 20 lbs. safely

Responsibilities

• Support customers with product information, order placement, and general service needs.
• Serve as a liaison between customers and internal departments such as marketing, logistics and quality control.
• Manage requests for quotations, enter/update customer orders, and process sample requests.
• Provide proactive communication and problem-solving throughout the sales process.
• Maintain accurate internal documentation and communication records related to customer interactions.
• Manage inventory programs, ensuring alignment with established terms and proactive communication.
• Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
• Perform other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Organizational skills

Time management

Team collaboration

Problem solving

Lift 20 lbs

Education

High school diploma or equivalent

Job description

Description

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in ensuring exceptional customer service and support for our direct accounts. This position is often the primary point of contact for customers and is responsible for managing a wide range of customer service functions including order processing, shipping, sample fulfillment, and quote coordination.

This role is an excellent opportunity for a detail-oriented, proactive professional to work in a fast-paced, dynamic environment while building relationships with global clients and internal teams.

This is an in-person role based in either our Louisville, KY manufacturing facility or Medina, OH corporate headquarters. The position will report to the Direct Account Supervisor.

Key Responsibilities

• Support customers with product information, order placement, and general service needs.
• Serve as a liaison between customers and internal departments such as marketing, logistics and quality control, etc.
• Manage requests for quotations, enter/update customer orders, and process sample requests.
• Provide proactive communication and problem-solving throughout the sales process.
• Maintain accurate internal documentation and communication records related to customer interactions.
• Manage inventory programs, ensuring alignment with established terms and proactive communication.
• Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
• Perform other related duties as assigned.

Skills and Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with a professional and positive attitude.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Highly organized with strong attention to detail.
• Effective time management and ability to prioritize multiple tasks.
• Comfortable working independently and collaboratively in a team environment.
• Demonstrated problem-solving ability and customer-first mindset
• Must be able to sit for long periods and occasionally lift up to 20 lbs. safely

Koroseal Total Rewards:

• Vacation time, personal time, and 11 paid holidays
• Medical, Dental and Vision Insurance including a Flexible Savings Account
• Company-paid Short-Term Disability & Life Insurance with supplemental options available for employees
• 401(k) with company match
• Paid training and career development
• Employee well-being benefits including robust EAP offering
• Company events