Customer Relations Representative Customer Relations Representative Enviri In-person · Norcross[...]

Seeds Renewables; Norcross (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A sustainable waste management company in Norcross, Georgia, seeks an individual to manage client accounts, ensuring satisfaction and compliance with waste disposal processes. Responsibilities include communicating with clients, documenting issues, and fostering positive relationships to upsell services. Ideal candidates will have strong organizational skills and experience in customer service, contributing to efficient waste management solutions.

Qualifications

• Ability to communicate effectively with clients and stakeholders.
• Experience in customer service and account management.
• Strong organizational skills to handle multiple client accounts.

Responsibilities

• Communicate daily requests regarding waste disposal needs from clients.
• Document and maintain client issues in client portals.
• Develop positive relationships with clients and upsell new features.
• Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
• Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
• Develop a positive client relationship and take opportunities to upsell new account features as needed.
• Attend face to face meetings with client as scheduled.
• Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
• Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
• Provide internal reports on the progress of a client to all appropriate team members.
• Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.
• Perform other reasonably related tasks as assigned by management.

Job description

Overview

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged materials.

Responsibilities

• Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.
• Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/ or adding other features to a client account.
• Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.
• Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
• Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
• Develop a positive client relationship and take opportunities to upsell new account features as needed.
• Attend face to face meetings with client as scheduled.
• Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
• Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
• Provide internal reports on the progress of a client to all appropriate team members.
• Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.
• Perform other reasonably related tasks as assigned by management.