Customer Relations Representative

Tekweld; Hauppauge (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Tekweld in Hauppauge, NY is seeking a Customer Relations Representative to establish and maintain high-quality customer service for our accounts in the Promotional Product industry.

You will provide optimal service by phone and email, ensure accurate information, follow procedures, and support Inside Sales with proactive order follow-ups to strengthen client relationships.

Qualifications

• Requires basic to strong customer service experience.
• Ability to handle medium to high call and email volume.
• Excellent follow-through and organizational skills.
• Strong communication and presentation abilities.
• Familiarity with order processing and data entry is a plus.

Responsibilities

• Provide optimal customer service to customers via phone and email.
• Ensure information is accurate and complete using correct tools to build relationships and generate sales.
• Follow procedures, guidelines, and policies.
• Assist Inside Sales Reps with proactive order follow-ups.

Skills

Call & Email Handling

Customer Service Experience

Follow-up & Follow-through

Multi-tasking & Time Management

Communication & Presentation

Order/Data Entry Skills

Google Suite Proficiency

Education

High School Diploma or Equivalent

Tools

Google Suite

Job description

Position:Customer Relations Representative

Location: Hauppauge, NY

Job Id:309

# of Openings:1

Department: Client Relations

Position: Customer Service Representative

Job Type: Full Time

Job Description:

We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry. As a Client Relations Representative, your duties and responsibilities would include:

• Providing optimal customer service to our customers via phone and email
• Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company.
• Follow procedures, guidelines, and policies.
• Assist our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed.

Requirements

• High School diploma, general degree, or equivalent.
• Proficient in handling medium to high call and email volume.
• Experience working in Customer Service.
• Strong follow-up and follow-through skills.
• Advanced multi-tasking and time management skills.
• Excellent communication and presentation skills.
• Basic order/data entry skills are a plus.
• Competency in Google Suite (Sheets, Docs, Gmail, etc.).