Customer Relations & Front Desk Specialist

State Farm; Woodstock (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Performance bonus

Company parties

Advancement opportunities

Training & development

Competitive salary

Flexible schedule

Health insurance

Paid time off

Job summary

Tyler Thomason State Farm Agency is seeking a Customer Relations Representative to support daily operations and foster strong customer relationships. You will act as a liaison between customers and agency departments, proactively marketing relevant insurance products and services.

The ideal candidate is highly organized, detail-oriented, and motivated to learn in a supportive environment. If you thrive in a team setting and are eager to grow in the insurance industry, this role offers

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Organizational and multitasking capabilities; basic computer skills with MS Office.

Responsibilities

• Greet customers in person and by phone, directing to the right team.
• Schedule appointments and manage office communications.
• Handle inquiries and maintain accurate customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service experience

Communication skills

Organizational skills

Sales conversations

Microsoft Office / CRM

Tools

CRM systems

Microsoft Office

Job description

Tyler Thomason State Farm Agency is seeking a Customer Relations Representative to support daily operations and foster strong customer relationships. You will act as a liaison between customers and agency departments, proactively marketing relevant insurance products and services.

The ideal candidate is highly organized, detail-oriented, and motivated to learn in a supportive environment. If you thrive in a team setting and are eager to grow in the insurance industry, this role offers