Customer Relations Coordinator - Dunkin', Baskin-Robbins, Buffalo Wild Wings

Inspire; Canton (MA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Free coffee, donuts, and ice cream

Office dog Cooper Dunkin’

Flexible schedules

Job summary

Inspire Brands’ Boston Support Center in Canton, MA seeks a customer service professional to handle Dunkin’, Baskin-Robbins and Buffalo Wild Wings inquiries by phone and email. You will resolve issues, improve satisfaction, and stay informed on product promotions.

The role requires a 4-year degree and prior customer service experience, with strong listening and communication skills. Pay ranges from 16.75 to 25.13 per hour, with overtime eligibility and flexible scheduling options.

Qualifications

• 4-year Degree required.
• Previous customer service experience required.
• Demonstrated ability to troubleshoot and problem solve.
• Ability to listen, talk, and type simultaneously.

Responsibilities

• Answer Dunkin', Baskin Robbins and Buffalo Wild Wings customer contacts via phone and email.
• Resolve issues with a customer-focused approach, including potential technical aspects.
• Improve customer satisfaction by listening, acknowledging, and accurately categorizing contact reasons.
• Provide accurate responses by participating in daily departmental communications and staying aware of product and promotion initiatives.
• Research inquiries across multiple databases to ensure accurate, timely responses.
• Identify and elevate trending contact patterns to appropriate business units for proactive resolution.

Skills

Customer service

Troubleshooting

Multitasking

Active listening

Communication

Education

4-year Degree

Job description

If you have ever wondered what life is like when you work for Inspire Brands, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin’ Joy in Childhood Foundation.

Beyond flexible schedules and other awesome work perks, Inspire is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.

• free coffee, donuts, and ice cream every day
• office dog, Cooper Dunkin’
• flexible schedules

Shift

Monday - Thursday 10am-7pm, including one weekend shift from 7am-3:30pm OR

Tuesday - Friday 10am-7pm, including one weekend shift from 7am-3:30pm

Responsibilities

• Answering Dunkin', Baskin Robbins and Buffalo Wild Wings customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
• Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
• Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
• Ability to multitask using multiple databases to accurately research and respond to inquiries
• Ability to quickly recognize escalating trends and problem solve potential root causes
• Ensure data/report integrity by continuously understanding use of tools and the business needs for information
• Identify, communicate, and elevate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

Qualifications

• 4-year Degree
• Previous customer service experience
• Demonstrated ability to troubleshoot and problem solve
• Ability to listen, talk, and type simultaneously

Pay: $16.75 - $25.13 per hour. The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.