Franchise Business Consultant - Baskin-Robbins(Phoenix Remote)

Inspire; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Inspire is seeking a Senior Business Consultant to manage a portfolio of franchisees across multiple brands. You will coach franchisees to hit sales, profit, and growth targets while ensuring a safe, consistent brand experience.

Responsibilities include planning and reviewing performance, using data to drive decisions, guiding remodels and new openings, coordinating cross-functional support, and helping teams execute local marketing and operations initiatives. Travel as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage time and work independently with minimal supervision.
• Build credibility and trusting relationships with internal and external stakeholders.
• Develop and execute plans to drive results.
• Able to use data to inform decisions.

Responsibilities

• Achieve operations and business performance goals for a portfolio of Franchisees.
• Facilitate planning and Franchise Business Review to align future goals and commitments.
• Track and review data to guide Franchisee actions and monitor progress.
• Support remodels and new store openings with construction teams.
• Coordinate cross-functional communications to ensure brand consistency.
• Support local marketing plans and promotions execution.
• Perform restaurant evaluations as needed.
• Coordinate training support with Field Training Team.
• Manage G&A expenses within regional guidelines.
• Complete administrative responsibilities in a timely manner.

Skills

Communication

Organizational skills

Relationship building

Data-driven decisions

Strategic coaching

Problem solving

Adaptability

Learning mindset

Restaurant operations knowledge

Education

High School or GED

Bachelor’s degree

Job description

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth.

Duties And Responsibilities

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Education Requirements

• High School or GED

Preferred

• 4 Year / Bachelor’s Degree

Minimum Years Of Experience

• 5 years in supervisory management or district level multi-unit operations
• Prior leadership experience

Knowledge, Skills, And Abilities

• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
• Must be able to build credibility and trusting relationships with internal and external stakeholders
• Able to develop and execute plans to drive results
• Able to use data to inform decisions
• Able to bring people together to solve problems
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
• Curious with a desire for continuous learning
• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen
• Skilled at consultation and strategic coaching
• Compliance orientation
• Big-picture orientation
• Innovation and creativity

Travel Required

• Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.