Customer Relations Associate

iMemories; Scottsdale (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Long and Short Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Employee Referral Bonus

Employee Discount

Job summary

iMemories is seeking Customer Relations professionals to provide exemplary support by telephone, email, and in person. You will identify and resolve customer issues, escalate when needed, and maintain a friendly, professional demeanor while following company policies.

The position is onsite and a standard 8:00 am to 5:00 pm schedule is expected, Monday through Friday. Benefits include medical, dental, and vision insurance, disability coverage, life insurance, paid time off and holidays, with

Qualifications

• Exceptional oral and written communication skills.

Responsibilities

• Provide exemplary communication to customers by telephone, e-mail, and/or face-to-face.
• Identify and resolve customer issues, escalating to a supervisor when necessary.
• Maintain a positive and professional demeanor and portray the company in a positive light.
• Answer messages in authorized email queues and manage call lengths while remaining helpful.

Skills

Communication skills

Customer service

Problem solving

Job description

Who We AreiMemories is the largest and most trusted digitization company, reinventing how family memories are experienced in today’s cloud-connected, multi-screen world. iMemories preserves family memories stored on obsolete analog media formats – videotapes, movie films, photos, slides, and negatives – into digital keepsakes that are viewable and shareable on all modern devices and safe for future generations.Our ValuesOur culture reflects our values, and we believe that everyone here is responsible for our success. Innovation, dedication, commitment, family values, and camaraderie are just some of the words that describe our culture here. We persevere through every challenge and face them optimistically.Why Join Our TeamThis is the best job you’ll ever have! iMemories has continued to develop and cultivate a company culture where our team loves what they do and where they work each day. Your work will have a meaningful impact on our brand. We are entrepreneurs at heart and are always looking for ways to grow and improve. Our team is exceptionally talented. We work hard but also like to have a little fun along the way.About the RoleWe are seeking Customer Relations professionals. To thrive in this role, you must be someone who loves to help customers. Your attitude is always, “How can I help?” You go above and beyond to make customers feel special. You take pride in always delivering the best level of customer care.More About the JobIn this position, you will provide exemplary communication to our customers by telephone, e-mail, and/or face-to-face.You must have exceptional oral and written communication skills, being able to demonstrate during the interview process.To succeed in this role, you must be an expert in being able to identify and resolve customer issues, knowing when to escalate to a supervisor if (or when) necessary.You will always maintain a positive and professional demeanor when dealing with our customers and portray the company in a positive light.Along with your customer service skills, you will be using departmental resources and following company policies and procedures.You will answer messages in authorized email queues.You will be expected to maintain acceptable call lengths and email handle time while remaining friendly, informative, and helpful.You will actively seek solutions and identifies trends as they relate to your customer's inquiries.As a customer service professional, you understand the appropriate sense of urgency for email response times and phone service levels.The position is onsite. Remote is not available.Position Details:Shift: 8:00 am - 5:00 pm, Monday - FridayTraining Shift: 8:00 am - 5:00 pm, Monday - FridayBenefits Include:Medical, Dental and Vision InsuranceLong and Short Term DisabilityLife InsurancePaid Time OffPaid HolidaysEmployee Referral BonusEmployee DiscountPay Range: Pay is $22.00