Customer Relations Assistant

Exploreelginarea; Elgin (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Prorated time-off benefits

Job summary

ExploreElginArea is seeking a part-time Customer Relations Assistant for our Main Library in Elgin, IL. The role focuses on delivering excellent service, guiding customers through circulation tasks, and promoting library programs with a positive attitude.

You will work as part of the Customer Relations Department, handle registrations, answer questions, and help visitors find resources while maintaining a welcoming environment for all patrons.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

Responsibilities

• Circulation services including check-in/check-out, renewals, holds, and registering library cards.
• Provide information, answer questions, and assist customers in a friendly and professional manner.

Skills

People skills

Team player

Self-starter

Education

High School diploma

Tools

Microsoft Office

Job description

Are you a positive and friendly individual who enjoys engaging with all types of people? Our Customer Relations Department may be the place for you! Our Main Library has a part-time opening for someone who has excellent communication & customer service skills.

Primary job duties include:

• Performs circulation services for library materials, which include check-in, check-out, and renewing items, placing holds, registering new library cards, or updating and registering customers for library programs, services, or classes.
• Providing information to customers, answering questions, and being proactive by offering assistance in a friendly and professional manner.

We are looking for someone who is:

• A real "people Person," enthusiastic, caring, friendly, and empathetic.
• A team player who thinks quickly on their feet as decisions need to be made.
• A self-starter with the initiative and courage to propose new ideas.

Qualifications:

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

25 hours per week - combination of days, nights, and weekend hours.

Hourly Rate:

$18.00 per hour + prorated time-off benefits.