CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Lancaster (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP)

Health insurance

401K Plan

Paid Time Off

Employee discounts

Job summary

Big Sandy Superstore is hiring a Customer Relation Specialist in Lancaster, Ohio. The role involves managing customer service inquiries, processing payments, verifying order information, and completing paperwork accurately. Candidates must possess excellent communication skills, a high school diploma, and preferably some clerical experience. The position is full-time, offering various employee benefits including health insurance and a 401K plan.

Qualifications

• Excellent verbal and written communication skills.
• Basic reading and comprehension skills.
• Ability to complete paperwork accurately and efficiently.

Responsibilities

• Verify accuracy of order-related information.
• Provide customer service support managing inquiries.
• Process payments and solve customer complaints.

Skills

Excellent verbal and written communication skills

Basic reading and comprehension skills

Basic numerical reasoning skills

Ability to complete paperwork accurately

Knowledge of Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Job description

Benefits

• Employee Stock Ownership Program (ESOP)
• Employee Stock Option Program
• Dental insurance
• Employee discounts
• Health insurance (Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000)
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Life Insurance ($10,000 Life Insurance Policy paid in full by the company)
• 401K Plan (All administrative fees are paid by the company)
• Paid Time Off (Competitive paid time off policies)
• Employee Discount (Generous employee discount on ALL merchandise)

Customer Relation Specialist

Retail Customer Service Office Duties

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and Skills

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular