CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Dayton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Dayton, OH is seeking a Customer Relations Specialist to support customers with orders, warranty issues, and product concerns, ensuring a positive shopping experience that leads to referrals.

You will verify order details, process payments, assist with financing paperwork, answer phones, handle counter inquiries, and maintain organized records while delivering outstanding service and teamwork with store staff.

Qualifications

• Excellent verbal and written communication skills.
• Strong reading and numerical reasoning abilities.
• Accurate and efficient in completing paperwork.
• Proficient with Microsoft Office.
• Excellent organizational and customer service skills.
• High school diploma or equivalent; clerical experience preferred.

Responsibilities

• Verify order information and correct discrepancies.
• Process payments, deliveries, and financing paperwork.
• Answer phones and manage counter inquiries.
• Maintain accurate files and documentation.
• Provide clerical support to store staff.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Reading skills

Numerical reasoning

Paperwork accuracy

Organizational skills

Customer service

Education

High school diploma or equivalent

Clerical experience preferred

Tools

Microsoft Office

Job description

Customer Relation Specialist

Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular
• #bssales