CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Columbus (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Big Sandy Superstore is seeking a Customer Relations Specialist for our Retail Customer Service team. You will help process orders, handle warranty issues, and resolve product concerns to ensure a positive shopping experience.

The role emphasizes accurate documentation, strong communication, and friendly service. A high school diploma and experience in clerical work are preferred, with opportunities for advancement within the company.

Qualifications

• High school diploma or equivalent required.
• Proven customer service or clerical experience preferred.
• Strong verbal and written communication skills; attention to detail.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation accurately and processes cash balances, deliveries, sales orders, account balances within guidelines.
• Provides customer service via phone, counter inquiries, payments, and handling customer questions/ complaints.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

Benefits:

• Employee Stock Ownership Program
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

Customer Relation Specialist

Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular