Customer Relation Executive

Malabar Gold & Diamonds; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury goods company in Austin is seeking a Customer Relation Executive. The role involves engaging customers, resolving inquiries, and supporting the sales team to enhance the shopping experience. Ideal candidates should have strong communication skills and a customer-first attitude. This full-time position is entry-level, providing an excellent opportunity to grow in the luxury retail sector.

Responsibilities

• Welcome the customer and engage with them to understand their requirement.
• Assigning sale staff to assist customers.
• Handling in-store customer inquiries promptly and resolving issues.

Job description

Overview

Join to apply for the Customer Relation Executive role at Malabar Gold & Diamonds.

Responsibilities

• Welcome the customer and engage with them to understand their requirement.
• Assigning sale staff to assist customers.
• Staying up to date on company products and policies to provide accurate information to customers.
• Handling in-store customer inquiries promptly and resolving issues in a timely manner.
• Communicating with customers through various channels such as phone call, email, WhatsApp broadcast in case of any occasions, such as weddings, birthdays or marketing campaigns and making all the arrangements to hand over special gifts to the customers.
• Keeping accurate records of customer tele calling activities and all interactions with customers, while ensuring to respect and maintain data confidentiality.
• Updating the CFF data collected by the sales staff in the system and preparing a CRM report to submit to the regional CRM team.
• Responding to Email enquiries to customers and escalating to Store Manager and Regional CRM in case of escalation.
• To ensure 100% customer data collection and escalating to the store manager if necessary.
• Conducting customer satisfaction surveys and gathering feedback especially, who leave without making a purchase and updating the same in the Lost Customer Data (LCD) tracker.
• Maintaining the Lost customers Data Report by updating the reasons for their loss.
• Daily check and update the Google review comments of their store and reporting the performance of every staff member as per the reviews posted.
• Preparing monthly Google review, Staff Performance, CRM data collection, LCD report, direct marketing, and complaint reports to Regional CRM.
• Support sales team in sales activities during peak hours and if salesperson is occupied with other customers.
• Adhering to the company grooming policy and being well-groomed as per the guidelines.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Overall, enhancing the customer shopping experience inside the store.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Luxury Goods & Jewelry