Customer Quality Systems Specialist

Hawkins Inc.; Roseville (MN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Employee Stock Purchase program (ESPP)

Paid time off

Job summary

Hawkins Inc. seeks a Customer Quality Systems Specialist in Roseville, MN to manage customer quality requests and ensure complete, accurate information is provided in a timely manner.

The role involves maintaining TraceGains Gather data, coordinating with the Quality mailbox, and collaborating with experts to meet customer or regulatory needs. Strong attention to detail is essential.

Qualifications

• Bachelor's degree in scientific discipline or equivalent experience.
• Ambitious knowledge of quality systems and regulatory requirements.
• Experience in a regulated environment (FDA/USDA) preferred.
• Experience in customer-facing roles and documentation handling.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide customers with requested documentation through internal systems and portals.
• Maintain TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox and ensure timely processing.
• Track customer requests and follow up with internal stakeholders.
• Maintain corporate statements and review/create new statements.
• Collaborate with subject matter experts to prepare and approve statements meeting customer/regulatory needs.
• Manage Kosher and Halal Programs to maintain certifications for Hawkins facilities.
• Perform other related duties as needed.

Skills

Customer-facing experience

Communication skills

Problem solving

Time management

Organization

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in scientific discipline

Tools

Outlook

Word

Excel

Job description

Job Type

Full-time

Description

The Customer Quality Systems Specialist is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. Strong attention to detail and a solid understanding of Quality Systems are essential.

The Customer Quality Systems Specialist is responsible for:

DUTIES AND RESPONSIBILITIES:

• Provide customers with requested documentation through internal systems and customer portals.


• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.


• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.


• Track customer requests and follow-up with internal stakeholders to ensure timely completion.i>
  
• Maintain corporate statements, including regular review and creation of new statements.


• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.


• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.


• Perform other miscellaneous related duties, as needed.

Requirements

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Bachelor's degree in scientific discipline or equivalent experience.


• Minimum three years' experience working in a regulated environment (FDA, USDA, etc.)


• Experience working in a customer-facing role.


• Preferred knowledge of FDA food regulations and quality system requirements (i.e. GFSI, HACCP, GMP)


• Ability to communicate well with all disciplines and levels at facilities and corporate.


• Experience with change control, document control, product and process lifecycle development, and training


• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel


• Problem solving, trouble shooting, time management and organization skills.

TRAVEL:

Not required

Expected Compensation: $29-35/hour + 5% bonus eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.