Customer Quality Systems Specialist

Hawkins, Inc.; Roseville (MN); In loco; USD 40.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision benefits

401(k) match

Employee Stock Purchase program (ESPP)

Paid time off

Paid holidays

Descrizione del lavoro

Hawkins, Inc. in Roseville, MN is seeking a Customer Quality Systems Specialist to manage customer quality requests, maintain statements, and coordinate with internal teams to ensure timely, accurate documentation is provided to customers.

The role emphasizes attention to detail and a solid understanding of Quality Systems. The position requires a bachelor’s degree in a scientific discipline, at least three years in a regulated environment (FDA/USDA), and experience in a customer-facing role,

Competenze

• Bachelor's degree in a scientific discipline or equivalent experience.
• Minimum three years' experience in a regulated environment (FDA, USDA, etc.).
• Experience in a customer-facing role.
• Preferred knowledge of FDA food regulations and quality system requirements (GFSI, HACCP, GMP).
• Strong communication with all disciplines and levels at facilities and corporate.

Mansioni

• Provide customers with requested documentation through internal systems and portals.
• Maintain the Hawkins TraceGains Gather site with updated information.
• Coordinate requests from the Quality mailbox and ensure timely processing.
• Track customer requests and follow up with stakeholders to ensure completion.
• Maintain corporate statements and regularly review/create new statements.
• Collaborate with SMEs to prepare and approve statements meeting customer/regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Perform other related duties as needed.

Conoscenze

Communication skills

Organizational skills

Problem solving

Attention to detail

Time management

Formazione

Bachelor's degree in scientific discipline

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Description

The Customer Quality Systems Specialist is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. Strong attention to detail and a solid understanding of Quality Systems are essential.

Job Type

Full-time

Duties And Responsibilities

The Customer Quality Systems Specialist is responsible for:

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
• Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Perform other miscellaneous related duties, as needed.

Requirements

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Bachelor's degree in scientific discipline or equivalent experience.
• Minimum three years' experience working in a regulated environment (FDA, USDA, etc.)
• Experience working in a customer-facing role.
• Preferred knowledge of FDA food regulations and quality system requirements (i.e. GFSI, HACCP, GMP)
• Ability to communicate well with all disciplines and levels at facilities and corporate.
• Experience with change control, document control, product and process lifecycle development, and training
• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
• Problem solving, trouble shooting, time management and organization skills.

Travel

Not required

Expected Compensation

$29-35/hour + 5% bonus eligibility

Benefits

• Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more.
• Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.