Customer & Regulatory Specialist (Food Ingredients)

Hawkins Inc; Roseville (MN); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Hawkins, Inc. seeks a Customer & Regulatory Specialist (Food ingredients) based in Roseville, MN, offering a hybrid work model. This role manages customer quality requests and provides accurate regulatory information under FDA food regulations.

The ideal candidate has strong knowledge of 21 CFR Part 117, HACCP, and GFSI, with experience in quality systems and cross-functional collaboration to support regulatory strategies and product compliance.

Qualifications

• Bachelor's degree in science or regulatory field.
• Minimum five years in a regulated environment.
• Minimum two years in a customer-facing role.
• Familiarity with HACCP, GFSI, and CFR Titles 7, 9, and 21.
• Strong communication and organizational skills.

Responsibilities

• Provide customers with documentation via portals.
• Maintain TraceGains Gather site with updated information.
• Coordinate Quality mailbox requests and ensure timely processing.
• Track customer requests and follow up with stakeholders.
• Maintain corporate statements and develop new ones.
• Collaborate with SMEs to prepare statements meeting regulatory needs.
• Manage Kosher and Halal Programs to maintain certifications.
• Maintain expertise in regulatory requirements and emerging risks.
• Provide regulatory guidance for new products, licenses, and registrations.
• Identify opportunities to improve the quality management system.
• Lead updates to policies and procedures for compliance.

Skills

Regulatory affairs

Quality systems

Customer-facing

Problem solving

Communication

Time management

Education

Bachelor's degree in Biology, Chemistry, Regulatory Affairs

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

POSITION SUMMARY:

The Customer & Regulatory Specialist (Food ingredients) is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. This role requires advanced, specialized knowledge of U.S. FDA food regulations, FDA guidance documents, 21 CFR Part 117, and other applicable standards to support the execution of regulatory strategies. Strong attention to detail and a solid understanding of Quality Systems are essential.

This position is based out of our corporate headquarters in Roseville, MN as a hybrid opportunity.

DUTIES AND RESPONSIBILITIES:

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
• Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Maintain expertise in regulatory requirements and emerging compliance risks impacting Hawkins's product assortment.
• Provide regulatory guidance for new products, license renewal and registrations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Stay current with changing regulatory requirements and lead necessary updates to policies, procedures, systems, and practices across the organization to maintain compliance.
• Perform other miscellaneous related duties, as needed.

Requirements

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience working in a regulated environment (FDA, USDA, etc.)
• Minimum two years experience working in a customer-facing role.
• Working knowledge of HACCP, GFSI principles, and familiarity with Titles 7, 9, and 21 of the Code of Federal Regulations.
• Ability to communicate well with all disciplines and levels at facilities and corporate.
• Experience with change control, document control, product and process lifecycle development, and training
• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
• Problem solving, trouble shooting, time management and organization skills.

Expected Compensation: $70,000-$80,000/Yr. + 5% bonus eligibility

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All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.