Customer Quality Systems Specialist

Hawkins Inc; Roseville (MN); On-site; USD 40,000 - 48,000; Full time

Job summary

Hawkins Inc. in Roseville, MN, seeks a Customer Quality Systems Specialist to manage customer quality requests and ensure accurate information is provided promptly.

The role emphasizes attention to detail and solid understanding of Quality Systems in a regulated environment. The candidate will handle documentation requests, maintain the TraceGains Gather site, coordinate with the Quality mailbox, and support certification programs in Kosher and Halal.

Qualifications

• Bachelor's degree in scientific discipline or equivalent experience.
• Minimum three years in a regulated environment (FDA, USDA, etc.).
• Experience in a customer-facing role.
• Knowledge of FDA food regulations and quality system requirements (GFSI, HACCP, GMP) preferred.

Responsibilities

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain Hawkins TraceGains Gather site with updated information for customers.
• Coordinate requests from Quality mailbox; ensure timely processing.
• Track customer requests and follow up with internal stakeholders.
• Manage Kosher and Halal Programs to maintain Certifications.
• Perform other related duties as needed.

Education

Bachelor's degree in scientific discipline

Tools

TraceGains Gather

Microsoft Office

Job description

The Customer Quality Systems Specialist is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. Strong attention to detail and a solid understanding of Quality Systems are essential.

DUTIES AND RESPONSIBILITIES

• Provide customers with requested documentation through internal systems and customer portals.
  • Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
  • Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
  • Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
  • Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Perform other miscellaneous related duties, as needed.

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE

• Bachelor's degree in scientific discipline or equivalent experience.
• Minimum three years' experience working in a regulated environment (FDA, USDA, etc.)
• Experience working in a customer-facing role.
• Preferred knowledge of FDA food regulations and quality system requirements (i.e. GFSI, HACCP, GMP)
• Ability to communicate well with all disciplines and levels at facilities and corporate.
• Experience with change control, document control, product and process lifecycle development, and training
• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
• Problem solving, trouble shooting, time management and organization skills.

TRAVEL

Not required

Expected Compensation

$29-35/hour + 5% bonus eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.