Customer Quality Specialist

BlackBerry Inc.; Miles (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k Savings Plan

Paid holidays

Employee discount program

Parental leave

Job summary

ABB in North Carolina seeks a Customer Quality Specialist to deploy quality culture and oversee the Quality Management System at the local unit. You will lead root cause analyses, drive corrective actions, and collaborate with cross-functional teams to exceed customer expectations and ensure sustainable operations.

The role emphasizes prevention, continuous improvement, risk assessment, and strong communication with internal and external stakeholders to achieve world-class quality results.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field or an Associate degree with relevant experience or High School Diploma with extensive experience in quality roles.
• Lean six sigma green belt certification preferred.
• Strong communication skills and knowledge of incoterms, customer experience and supply chain processes.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, ensuring Quality with systems, tools and teams to exceed customer expectations.
• Support and maintain the Quality Management System of the local unit per ABB guidance.
• Represent the Voice of the Customer; manage customer quality issues, perform root cause analysis, and lead corrective actions.

Skills

Communication skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

Education

Bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field

Associate degree in Engineering or related field

High School Diploma/GED

Tools

Microsoft Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Production Development Manager__The work model for the role is: Onsite, Mebane, NCYour role and responsibilities:In this role as Customer Quality Specialist, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.You will be mainly accountable for:Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.Qualifications for the role:Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferredMinimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experienceLean six sigma green belt certification, preferredAdvanced communication skills (written and verbal) within the organization and customersMicrosoft Office skillsBasic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferredCandidates must already have work authorization that would permit them to work for ABB in the US.More about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Why ABB?What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.#LI-onsite#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.