Customer Quality & RMA Engineer: RMA & Root-Cause Lead

Emploive; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Stock options

Hybrid work options

Relocation assistance

Open PTO

Job summary

Infinitum Electric is seeking a Customer Quality & RMA Engineer to serve as the primary technical interface for quality matters, manage the complete RMA lifecycle, and drive corrective actions for motors and assemblies used by hyperscale data centers and OEM partners.

You will own field complaint resolution, track KPIs, and lead audits and continuous improvement initiatives across manufacturing sites, with a focus on timely containment and transparent communication.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering or a related field.
• Demonstrated expertise in 8D, root cause analysis, and corrective action management.
• Experience managing RMA processes and interfacing with customers on quality matters.

Responsibilities

• Own end-to-end RMA process from notification to closure.
• Prioritize field complaints by impact and account importance.
• Inspect returned motors for failure analysis.
• Maintain real-time RMA data, cycle times and trends.
• Communicate RMA status and actions to customers professionally.
• Reduce RMA rate via systemic root-cause analysis and corrective actions.
• Serve as primary quality contact for assigned accounts incl. hyperscale data centers.
• Lead quality reviews, corrective actions, and performance reporting.
• Manage customer-specific quality requirements and approvals (FAI/PPAP).
• Respond to quality escapes with containment within 24 hours and 8D reports.
• Track and report customer-facing quality KPIs.
• Lead structured root-cause investigations (8D, 5 Whys, Ishikawa).
• Differentiate containment from permanent actions and document rigor.
• Verify effectiveness of actions during defined measurement periods.
• Share lessons learned across product lines and sites.
• Maintain a corrective action database with owners and deadlines.
• Generate quality scorecards, RMAs, and warranty reports.
• Support quality business reviews with data-driven analysis.
• Assist in quality documentation like control plans and FMEAs.
• Participate in internal audits and supplier quality work.
• Demonstrate customer orientation, analytical rigor, and ownership.

Skills

8D problem solving

Root cause analysis

Quality management

RMA processes

Communication skills

ERP proficiency

Education

Bachelor's degree in Mechanical, Electrical, or Industrial Engineering

Tools

ERP systems

Quality management software

Job description

Infinitum Electric is seeking a Customer Quality & RMA Engineer to serve as the primary technical interface for quality matters, manage the complete RMA lifecycle, and drive corrective actions for motors and assemblies used by hyperscale data centers and OEM partners.

You will own field complaint resolution, track KPIs, and lead audits and continuous improvement initiatives across manufacturing sites, with a focus on timely containment and transparent communication.