Customer Quality Representative - Decatur, IL

Illinois Ag; Decatur (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Archer Daniels Midland Company (ADM) in Decatur, IL is seeking a Customer Quality Representative to bridge customers and internal quality teams. The role supports ADM CoE BU products, handles customer quality requests, and collaborates with plant quality and safety managers to improve product and process quality.

You will participate in audits, assist with projects, and ensure accurate documentation and timely responses to customer inquiries.

Qualifications

• Bachelor's degree preferred, preferably in a science discipline.
• Minimum of 3 years with quality or technical related experience preferred.
• Ability to understand technical properties and functionality of ingredients.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Provide global quality support for ADM CoE BU associated products.
• Handle incoming quality requests from customers, end users and sales managers with high customer satisfaction.
• Liaise between customers and internal departments on quality related matters.
• Identify and manage risks in cooperation with plant quality and food safety managers.
• Communicate quality and food safety details including specifications and analytical data.
• Document customer complaints and coordinate resolution with leadership.
• Participate in customer audits as needed.
• Assist Product Stewards, business and sales managers with relevant projects.
• Master information systems as needed to perform tasks.
• Respond to requests for standard/non-standard documentation and questionnaires.

Skills

Quality experience

Organizational skills

Written and verbal communication

Interpersonal skills

Prioritize and work independently

Education

Bachelor's degree in science preferred

Job description

### Job Details#### Job Title:Customer Quality Representative - Decatur, IL#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:N/A#### Salary:### Get Job Alerts**Career Type:** Customer Support**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Customer Quality Representative - Decatur, IL| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**Job Description****Customer Quality Representative - Decatur, ILJob Summary:**The Customer Quality Representative within the Quality Center of Excellence platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant quality-related matters.The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.**Essential Job Functions:*** Provide global quality support for ADM CoE BU associated products* Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction* Liaise between customers and internal departments as applicable on all relevant quality related matters* Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments* Communicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issues* Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer* Participate in customer audits as needed* Assist Product Stewards, business, and sales managers with relevant projects* Master information systems as needed to effectively perform tasks* Respond to customer requests for standard/non-standard documentation and questionnaires as needed**Job Qualifications:*** Bachelor's degree preferred, in a science discipline preferred* Minimum of 3 years with quality or technical related experience preferred* Ability to understand technical properties and functionality of ingredients* Strong organizational skills, including excellent written and verbal communication skills* Developed interpersonal techniques, customer focused* Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activitiesADM requires the successful completion of a background check.REF:114144BR**#IncludingYou**Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITIONJob Post Date: 10/14/26Here are some other jobs you may be interested in applying for.| | || - | - || Archer Daniels Midland Company (ADM) Decatur, Illinois | Archer Daniels Midland Company (ADM) Decatur, Illinois || Archer Daniels Midland Company (ADM) Decatur, Illinois | |3 people are interested in this job.