Manager Customer Service - Quincy, IL

Illinois Ag; Quincy (IL); On-site; USD 90,000 - 125,000; Full time

Job summary

ADM in Quincy, IL seeks a Manager, Customer Service to lead the coordination of orders, deliveries, and service quality across key customers. You will drive CPFR activities, align forecasts with supply, and enhance order accuracy and on-time delivery through cross-functional collaboration.

The role requires deep experience in S&OP, demand and inventory planning, with strong customer-facing and leadership capabilities to manage a six-person customer service team.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering.
• 8-10 years of experience within Supply Chain.
• Sitting for prolonged periods and keyboard operation.
• APICS / CSCP certification a plus.

Responsibilities

• Lead the team that validates purchase orders and codes to enter orders, ensuring product availability.
• Schedule deliveries per customer dates, manage invoicing and credit approvals.
• Engage with customers to gauge service needs and propose improvements.
• Supervise deliveries, verify product conditions and times.
• Create visibility reports for sales on orders, delivery, service, and credits.
• Ensure supply aligns with customer forecasts and adjust for promotions or seasonality.

Skills

S&OP process

Demand planning

Supply planning

Inventory planning

Business acumen

Customer relations

Team leadership

Education

Bachelor's degree in Supply Chain, Business, Engineering

Tools

Microsoft Office

Salesforce

ERP systems

Job description

### Job Details#### Job Title:Manager Customer Service - Quincy, IL#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:N/A#### Salary:### Get Job Alerts**Career Type:** Customer Support**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Manager Customer Service - Quincy, IL| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**Job Description****Manager, Customer Service - Quincy, IL****Job Summary**Lead the collaboration process with the different clients of the pet division. Meet with the commercial area to define optimal logistics and planning processes for customers. Lead the process of entering customer orders, based on the procedures established by customers and that they comply with the policies and processes of order taking, appointments, order delivery, resolution of problems in deliveries and all those that apply, through customer portals. Lead the process of differences in deliveries to customers that generate some type of OTIF charge. Management of the CPFR program with key customers, which is to generate a collaborative relationship with the customer to define sales forecasts aligned with the commercial strategies of the pet division, reflecting the forecasts in the planning of demand and the dispersion of the product in the distribution centers, in order to guarantee the fulfillment of deliveries and supply at the point of sale.**Key Working relations**Supply Planning, Demand Planning, Sales, QA, CD&D, Operations**Direct Reports**Customer Service analysts (x6)**Duties*** Lead the team that validates the information of the purchase orders and their codes to enter the order into the system and know the availability of the finished product.* Manage the team that schedules deliveries according to dates agreed with the customer according to their needs in order to request documentation, invoicing, validating the authorization of the credit area, as well as the units for the delivery of the product or, where appropriate, guarantee the availability of the product in the plant so that the customer can pick it up directly* Visit or engage with customers in order to better gauge their service and quality concerns and needs gather, making proposals for improvement if necessary and getting to know their facilities,* Supervise product deliveries in order to measure the level of service, by verifying product conditions, delivery times and follow-up with the transportation area.* Manage the team to verify the creation of credit notes for AR control and ensure the product delivery process is executed as requested.* Create visibility reports to inform the sales area of the status of purchase orders, delivery, service, fulfillment, rejections, credit notes in order to keep track of the operation and report to the corresponding areas.* Guarantee open communication with the client to define the commercial strategy, triggering actions towards the areas involved in the company* Ensure the adequate supply for our customer by verifying the forecast, adjusting it according to variations such as promotions, seasonality and special purchases, in order to increase their product sales and brand positioning* Monitor the level of service provided to the chain by measuring the level of volume of product requested vs. delivered, knowing the tree of causes of non-supply and the risks to have visibility of deviations and generate plans for improvement action.* Generate an elasticity forecast for the impact of the commercial strategies to be implemented, transmitting it to the customer's system to ensure that there is enough product to support incremental sales* Identify areas of opportunity in order to inform the commercial team by generating action plans to support Customer objectives* Support in the follow-up of deliveries with the customer service area in order to align the company's supply chain with that of each customer, identifying opportunities in deliveries and mitigating**Qualifications:*** Bachelor's degree in Supply Chain, Business, Engineering* 8-10 years of experience within Supply Chain* Position requires sitting for prolonged periods of time and operating a keyboard.* Training: APICS / CSCP certification a plus**Skills:*** Understanding of the end-to-end S&OP and S&OE process* Functional experience in Demand, Supply and Inventory planning* Business and financial acumen* Knowledge of manufacturing process and target markets* Customer and business orientation* Ability to manage complex product portfolio* Capability to lead by putting the needs of team members first, fostering their personal and professional growth while achieving organizational goals.* Positive attitude with a strong customer service orientation.* Establish and maintain positive relationships with customers and ADM colleagues.* Team-oriented with a willingness to collaborate in a fast-paced environment.* Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.* Expert problem-solving, critical thinking, and decision making abilities.* Time management skills and the ability to multi-task.* Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.* Excellent verbal and written communication skills.* Knowledge in marketing analytics, reporting, and leveraging account-based intent data* Strong interpersonal skills are a must. Strong influencing and relationship-building skills.* Proactive self-starter, demonstrating high initiative and critical thinking. Proven ability to think strategically, but with exceptional attention to detail in execution.* Positive, can-do attitude, with the ability to prioritize numerous projects simultaneously* Bias for action.ADM requires the successful completion of a background check.REF:113760BR**#IncludingYou**Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITIONJob Post Date: 10/08/26Here are some other jobs you may be interested in applying for.| | || - | - || Cargill, Inc GIBSON CITY, Illinois | Archer Daniels Midland Company (ADM) Quincy, Illinois || Archer Daniels Midland Company (ADM) Decatur, Illinois | |2 people