Customer Quality Engineer

Gexpro Services; Pensacola (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Gexpro Services in Pensacola, FL is seeking a Quality Assurance professional to improve customer service, supplier productivity, quality, cycle and delivery performance within our ISO9001-based QMS. You will work with Global Sales and local branch teams and interact with major customers.

The role requires hands-on experience with ISO9001/AS9100, 8D and 5Why, and strong communication skills. Occasional travel (<15%) may be required; report to the Customer Quality Manager.

Qualifications

• BS Technical degree or equivalent experience.
• Minimum of 5 years’ experience in quality in Mechanical/Electrical disciplines.
• Familiar with interpretation of drawings/specifications and manufacturing processes.
• Experience with ISO9001 and AS9100 standards.
• Experience with 8D and 5Why methodologies.
• Ability to identify and implement best practices.
• Excellent communication, presentation and facilitation skills.
• Demonstrated team and empowerment skills.
• Strong PC skills (MS Office Suite, Smartsheet).
• Willingness and ability to travel (<15%).
• Fluent English, speaking & writing skills.

Responsibilities

• Partner with external and internal customers and suppliers to meet goals and communicate performance.
• Develop and drive process consistency to ensure compliance with customer requirements.
• Manage non-conforming material, customer complaints, and CAPA processes.
• Prepare sound responses to customer-issued corrective actions.
• Lead internal and external ISO, AS9100 audits.
• Execute key customer improvement projects to reduce defects and cycle time.
• Develop and implement ISO9001 and AS9100 compliant processes.
• Drive quality improvements using site metrics.
• Lead cost of quality reduction initiatives.
• Periodically perform quality and EHS audits with supplier quality team.

Skills

Quality experience 5+ years

ISO9001/AS9100

8D and 5Why methodologies

Engineering drawings interpretation

Manufacturing process evaluation

Team leadership / empowerment

MS Office / Smartsheet

Fluent English

Education

BS Technical degree or equivalent

Tools

Smartsheet

MS Office

Job description

Summary Working directly with the Global Sales Organization's commercial and local branch teams, the successful candidate will apply process improvement methodologies and Quality Assurance tools to improve customer service, supplier productivity, quality, cycle, and delivery performance within an ISO9001-based Quality Management System (QMS). Support direct contact with some of the largest Customers in several key vertical segments. Drive internal process improvements utilizing applicable Customer, Quality, or Site performance metrics. This position will report to the Customer Quality Manager.

Essential Responsibilities

• Partnering with external customers, internal customers, suppliers and business leadership as needed to meet goals and communicate performance
• Develop and drive process consistency to ensure compliance with Customer requirements.
• Manage non-conforming material, customer complaints, and Corrective/Preventive Action processes for assigned Sites.
• Prepare sound responses to Customer-issued Corrective Actions.
• Lead internal and support external ISO, AS, and Customer Audits.
• Execute key Customer Improvement projects to reduce defects, cycle time, and improve fulfillment.
• Develop & implement ISO9001 and AS9100 compliant processes for applicable business functions.
• Drive Quality improvements utilizing applicable Quality and Site metrics.
• Lead Cost of Quality reduction initiative for given area of responsibility.
• Periodically perform Quality and EHS audits in support of Supplier surveillance and collaboration with our Supplier Quality Team.

Skills, Knowledge, and Education

• BS Technical degree or equivalent experience
• Minimum of 5 years’ experience in quality or related experience in Mechanical/Electrical disciplines
• Familiar with interpretation of engineering drawings/specifications, and manufacturing process evaluation
• Familiar with ISO9001 and AS9100 Standards
• Experience in using 8D and 5Why Methodologies
• Ability to identify and implement Best Practices
• Excellent communication, presentation and facilitation skills
• Demonstrated team and empowerment skills
• Strong PC skills (MS Office Suite, Smartsheet)
• Willingness and ability to travel (<15%) as needed
• Fluent English, Speaking & Writing Skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, handle, or feel, and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

“Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”