Customer Quality Management Specialist

Hitachi Energy; Mount Pleasant (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company in enhancing customer satisfaction as a Customer Quality Management Specialist. You will manage internal and external customer complaints, conduct root cause analysis, and guide quality professionals to maintain high standards. This role offers the opportunity to make a significant impact in a culture of innovation and continuous learning.

Benefits

Opportunities for growth and development

Supportive work environment

Qualifications

• 3+ years of experience in customer quality management or a related role.
• Strong understanding of Non-Conformance Management and Customer Care Response Processes.

Responsibilities

• Conduct systematic root cause analysis and develop corrective and preventive action plans.
• Ensure completion of Non-Conformance Reports within predefined time frames.
• Manage and mentor quality professionals.

Skills

Root Cause Analysis

Corrective Action Planning

Data Analysis

Leadership

Communication

Education

Bachelor's degree in a relevant field

Tools

Quality Management Systems

Job description

The Opportunity

Are you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Management Specialist in Mount Pleasant, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.

How You'll Make an Impact

• Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.

• Manage and mentor quality professionals within your responsibility.

• Support the collection and improvement of Voice of the Customers.

• Lead root cause analysis and problem-solving efforts for non-conformances.

• Provide regular status updates to customers and stakeholders.

• Maintain precise records of investigations and findings.

• Ensure completion of Non-Conformance Reports within predefined time frames.

• Collaborate with internal and external customers to resolve complaints.

Your Background

• Bachelor's degree in a relevant field.

• 3+ years of experience in customer quality management or a related role.

• Strong understanding of root cause analysis and corrective action planning.

• Excellent communication and leadership skills.

• Experience with Non-Conformance Management and Customer Care Response Processes.

• Proficient in data analysis and quality management systems.

More About Us

• At Hitachi Energy, we foster a culture of innovation and continuous learning.

• We offer opportunities for growth and development in a supportive environment.

• Join us and be part of a team that is committed to making a difference in the world.

Ready to take the next step in your career? Apply now and help us enhance customer satisfaction and quality performance!

Apply now