Customer Quality Engineer

Fuyao; Plymouth (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Fuyao is seeking a Customer Quality Engineer in Plymouth, MI to serve as the main contact for customer service after PPAP completion. The role focuses on quickly investigating quality issues and maintaining customer satisfaction through effective communication and professional conduct.

The ideal candidate will manage customer complaints, perform root-cause analysis, and drive containment activities while collaborating with internal teams to ensure continuous improvement.

Qualifications

• Bachelor’s degree in Automotive Quality or related field is required.
• Master’s degree is preferred with relevant quality experience.
• Experience in automotive quality field preferred.
• Strong root cause analysis and problem-solving skills required.

Responsibilities

• Establish and optimize the customer service quality system.
• Visit OEMs, dealers, and warranty sites to collect/analyze data and negotiate issues.
• Handle customer complaints and organize containment activities; investigate root causes.
• Update the customer complaint tracker and provide final reports to customers.
• Represent the company at customer meetings; participate in RMA and warranty processes.
• Maintain customer-related KPIs such as cost, PPM, and complaint response times.

Skills

Quality engineering

Root cause analysis

Effective communication

Project coordination

Education

Bachelor’s degree in Automotive Quality or related field

Master’s degree (preferred)

Tools

FMEA

PPAP

MSA

CP/APQP/PPAP

8D

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Quality Engineer

330 President Office Plymouth, MI, US

2 days ago Requisition ID: 9080

Summary/Objective
The Customer Quality Engineer will act as the main contact point for customer service after PPAP completion. They will investigate and contain quality issues in a timely manner and maintain and help always improve customer satisfaction through effective communication and professional conduct.

Essential Functions

• Establish and perfect customer service quality system.
• Visits to the assigned OEM s, Dealers, and Warranties to collect, analyze, and negotiate rejected parts.
• Customer complaint handling, organize containment activities if needed. Assist with responsibility to help investigate root cause and provide the final report to customer.
• Update customer complaint tracker when needed.
• Represent company and attend customer meetings upon request.
• RMA handling and making reports.
• Warranty issue handling.
• Customer related performance index statistics such as sorting cost, PPM, warranty, and customer complaint times.
• Lesson learned update and send to related departments.
• Other duties as assigned by Quality manager.
• Quality tools: FMEA/SPC/MSA/CP/APQP/PPAP, 8D etc.
• Problem Solving/Analysis.
• Project Management.
• Ethical Conduct.
• Time Management

Supervisory Responsibility

No supervisory responsibility in this position.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is sometimes required to go to the plant floor and to customer locations.
• Must be 18 years or older

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or listen. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Be able to distinguish between different colors and shapes of glass. Employees will sometimes need to lift glass of varying sizes and weights.

Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is expected for this position.

Required Education and Experience

• A bachelor’s degree and one years’ Automotive Quality field quality engineer experience.

Preferred Education and Experience

• A bachelor’s degree and 2 years’ Automotive Quality field quality engineer experience.
• A master’s degree and 1 year’s Automotive Quality field quality engineer experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.