Customer Quality Leader - Solar Manufacturing

Illuminate USA; Pataskala (OH); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Career growth opportunities

Résumé du poste

Illuminate USA in Columbus, Ohio, seeks a Customer Quality Specialist to safeguard top-quality solar module products across the full customer journey, from pre-sales to after-sales service. The role coordinates customer visits and audits, tracks feedback, and works with factory teams to implement continuous improvements, ensuring ISO 9001 compliance and exceptional customer satisfaction.

You will collaborate with cross-functional teams, engage with overseas customers, and help build the

Qualifications

• Bachelor's degree or equivalent.
• Typically 2-4 years of related experience.
• Knowledge of ISO9001 and MS Office preferred.
• Highly developed interpersonal, organizational and communication skills.

Responsabilités

• Coordinate quality across the customer journey from pre-sales to after-sales.
• Facilitate overseas customer visits and communicate findings to factory teams.
• Provide feedback on order execution issues to factory and HQ.
• Support audits and review quality standards and deviations with customers.
• Prepare for customer factory audits and visits; assist during visits.
• Drive improvements by acting on customer feedback.

Connaissances

Quality assurance

ISO9001

Customer service

Communication

Formation

Bachelor's degree

Outils

MS Office

Description du poste

Illuminate USA in Columbus, Ohio, seeks a Customer Quality Specialist to safeguard top-quality solar module products across the full customer journey, from pre-sales to after-sales service. The role coordinates customer visits and audits, tracks feedback, and works with factory teams to implement continuous improvements, ensuring ISO 9001 compliance and exceptional customer satisfaction.

You will collaborate with cross-functional teams, engage with overseas customers, and help build the