Customer Quality Specialist (CQS)

Illuminate USA; Pataskala (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

Illuminate USA in Columbus, Ohio, seeks a Customer Quality Specialist to safeguard top-quality solar module products across the full customer journey, from pre-sales to after-sales service. The role coordinates customer visits and audits, tracks feedback, and works with factory teams to implement continuous improvements, ensuring ISO 9001 compliance and exceptional customer satisfaction.

You will collaborate with cross-functional teams, engage with overseas customers, and help build the

Qualifications

• Bachelor's degree or equivalent.
• Typically 2-4 years of related experience.
• Knowledge of ISO9001 and MS Office preferred.
• Highly developed interpersonal, organizational and communication skills.

Responsibilities

• Coordinate quality across the customer journey from pre-sales to after-sales.
• Facilitate overseas customer visits and communicate findings to factory teams.
• Provide feedback on order execution issues to factory and HQ.
• Support audits and review quality standards and deviations with customers.
• Prepare for customer factory audits and visits; assist during visits.
• Drive improvements by acting on customer feedback.

Skills

Quality assurance

ISO9001

Customer service

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere. This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you! We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area.

Job Summary

We are seeking a skilled Customer Quality Specialist (CQS) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.

• We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth.
• We offer competitive pay, benefits, and ongoing career development opportunities.

Responsibilities

• Responsible for pre-sales, in-sales, and after-sales services for PV module products:
• Customer visits: Handling arrangements for overseas customer visits, conveying customer information to various departments in the factory, and tracking reception.
• Order business support: Providing feedback and confirmation on issues related to order execution from customers, headquarters, and customer service, and conveying them to the factory.
• Resolving issues related to customer supervision and feedback, following up on customer supervision and inspection, and handling customer feedback and exceptions at project sites.
• Participating in the review of module quality inspection standards: Pre-production confirmation: Implementing production line standards, confirming information on main and auxiliary materials, and verifying compliance with contract agreements.
• Reviewing and communicating technical and quality execution standards, promptly raising and reviewing any deviations from the contract, and resolving them through communication with the customer.
• Responsible for the preparation and reception of customer factory audits: Collecting information on business and headquarters visits by customers, confirming the information, and conveying it internally within the factory.
• Preparing for visits or factory audits.
• Cooperating with and assisting in customer visits and factory audits.
• Liaising with headquarters on customer management-related tasks: Addressing customer requirements conveyed by the headquarters quality department.
• Conveying and promoting the quality expectations of orders to various departments at the base.
• Driving internal improvement based on customer feedback: Customer surveys: Addressing customer feedback, promoting internal improvements or corrective actions based on customer feedback.
• Building and maintaining the brand: Maintaining good communication and rapport with customers, establishing strong relationships, and building a foundation for business transactions.
• Timely completion of assigned tasks from the supervisor.

Qualifications

• Requires a bachelor's degree or equivalent.
• Typically requires 2-4 years of related experience.
• Knowledge of ISO9001 and Microsoft Office preferred.
• Highly developed interpersonal, organizational and communication skills.
• Perfect learning ability and Curiosities about new things.
• Strong sense of ambition, self-motivation and self-discipline.

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.

Illuminate is an equal opportunity employer.

Illuminate USA, a new standalone joint venture established by two global leaders in renewable energy, is building one of the largest solar panel manufacturing factories in the Western Hemisphere. This 1.1 million-square-foot factory is currently in advanced stages of preparation in the Columbus, Ohio area. Illuminate USA is seeking highly motivated team members to help the company grow from startup to a full scale, industry leading manufacturer with $1B - $2B expected annual revenue and over 1,200 employees in less than two years. This will be a fast-paced and exciting time in our history as we are building something great from the ground up here in central Ohio. We offer competitive pay, benefits, and ongoing career development opportunities. Come join our collaborative, people-focused, and innovative workplace as we embark upon this unique and exciting journey!