Customer Quality Excellence Specialist

ABB; Mebane (NC); On-site; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Employee discount program

Job summary

ABB in Mebane, NC seeks a Quality Assurance professional to deploy the quality strategy for the local unit, driving prevention, root cause analysis and continuous improvement. You will partner with local functions to exceed customer expectations while ensuring sustainable operations.

You will contribute to a world-class quality culture, manage the quality management system in line with ABB guidance, and support customer-focused actions across the organization.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field preferred.
• Minimum 5 years experience in Incoterms, customer experience, project execution, and supply chain.
• Lean six sigma green belt certification preferred.
• Advanced communication skills (written and verbal) within the organization and customers.
• Microsoft Office skills.
• Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.
• Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
• Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Skills

Lean six sigma green belt

Advanced communication

Microsoft Office

Lean manufacturing

5S

8D reports

PPAP

Work authorization US

Education

Bachelor’s in Electrical/Electronic/Mechanical Eng

Associate degree + 7+ yrs experience

High School Diploma + 9 yrs experience

Job description

ABB in Mebane, NC seeks a Quality Assurance professional to deploy the quality strategy for the local unit, driving prevention, root cause analysis and continuous improvement. You will partner with local functions to exceed customer expectations while ensuring sustainable operations.

You will contribute to a world-class quality culture, manage the quality management system in line with ABB guidance, and support customer-focused actions across the organization.