Customer Quality Engineer — Drive Quality & CX

ABB; Arecibo (PR); On-site; USD 90,000 - 140,000; Full time

Job summary

ABB in Puerto Rico seeks a Quality & CI Manager to define, deploy and support a Quality Culture within the local unit, assuring and controlling quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

You will maintain the local QMS in line with ABB Group guidance, drive root-cause analysis, and lead corrective actions to solve customer quality issues, ensuring ISO 9001:2015 compliance.

Qualifications

• Bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years experience in Incoterms, customer experience, project execution, and supply chain.
• Lean Six Sigma Green Belt certification is preferred.
• Strong written and verbal communication across levels within the organization and with customers.

Responsibilities

• Represent Voice of the Customer within local teams and manage customer quality issues, perform root cause analysis, and drive corrective actions.
• Independently execute work using established solutions and coach junior colleagues as needed.
• Ensure all processes are ISO 9001:2015 compliant for established and approved processes.
• Create and maintain quality documentation including quality control plans, procedures, and work instructions.
• Lead quality improvement projects to meet business quality commitments and drive permanent fixes.

Skills

Communication skills

Customer experience

Project execution

Supply chain knowledge

Lean Six Sigma

Education

Bachelor's in Electrical/Electronic/Mechanical Engineering

Tools

Microsoft Office

Job description

ABB in Puerto Rico seeks a Quality & CI Manager to define, deploy and support a Quality Culture within the local unit, assuring and controlling quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

You will maintain the local QMS in line with ABB Group guidance, drive root-cause analysis, and lead corrective actions to solve customer quality issues, ensuring ISO 9001:2015 compliance.