Customer Quality Engineer - Lean, PPAP & AIAG

Schaeffler Technologies AG & Co. KG; Danbury (CT); On-site; USD 80,000 - 120,000; Full time

Job summary

Schaeffler Technologies AG & Co. KG is seeking a capable professional to ensure robust customer collaboration and quality processes. The role focuses on monitoring customer performance, facilitating process approvals, and leading PPAP/FAI activities to sustain supply continuity.

The successful candidate will coordinate audits, support continuous improvement, and drive Lean initiatives within a cross-functional team, including travel to support customers as needed.

Qualifications

• Bachelor’s degree in Engineering or a technical discipline.
• Ability to prioritize effectively, work independently, and manage multiple tasks.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Results-oriented with a strong customer service mindset.
• Knowledge of AIAG tools and standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA.
• Authorized to work in the US without employment VISA or sponsorship.
• US Person export control compliance required.

Responsibilities

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Skills

Prioritization

Independent work

Communication

Analytical skills

Problem solving

Customer focus

AIAG tools knowledge

Education

Bachelor's in Engineering/technical

Tools

SAP ERP

Job description

Schaeffler Technologies AG & Co. KG is seeking a capable professional to ensure robust customer collaboration and quality processes. The role focuses on monitoring customer performance, facilitating process approvals, and leading PPAP/FAI activities to sustain supply continuity.

The successful candidate will coordinate audits, support continuous improvement, and drive Lean initiatives within a cross-functional team, including travel to support customers as needed.