CUSTOMER QUALITY ENGINEER (Honda Account - 1st Tier Automotive)

Nidec Mobility America Corporation; St. Charles (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Nidec Mobility America Corporation in St. Charles, IL is seeking a Customer Quality Engineer (automotive electronics) to manage New Product Launches and key customer accounts, focusing on quality and problem resolution.

The role requires collaboration across engineering teams, APQP, FMEA, 8D, and SPC tools, with travel up to 10% and interaction with European OEMs. Candidates should have a Bachelor's in engineering and 2+ years in automotive manufacturing, with strong analytical and communication

Qualifications

• Bachelor's degree in engineering is required.
• 2+ years in automotive manufacturing.
• Strong problem-solving and communication skills.
• Experience with APQP, FMEA, 8D and SPC tools a plus.

Responsibilities

• Lead and resolve customer quality issues for new product launches.
• Develop strategy to manage key customer accounts and relationships.
• Coordinate APQP/AQP with cross-functional teams.
• Analyze warranty data and prepare reports to reduce costs.
• Drive manufacturing improvements with site production teams.

Skills

Detail-oriented

Analytical thinking

Problem solving

Technical writing

Cross-functional collaboration

Education

Bachelor's Degree in Engineering

Tools

Minitab

Job description

Nidec Mobility America Corporation(NMOA) seeks an energetic and focused Customer Quality Engineer (automotive electronics) within our St. Charles, IL operations.

Objective

Works with interdepartmental Engineers / technical colleagues in a team environment to

manage the New Product Launches of key customer accounts for Quality, leading / solving product problems.

The Customer Quality Engineer manages strategic customers' accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

• Develop strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interact with customer to satisfy their requirements
• Understand customer specific requirements
• Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
• Actively engage site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost
• Support change management programs customers, and at plant level.
• Fulfill / Submit all new parts submission (PPAP) requirements
• Interact closely with cross functional Team to perform Advanced Product Quality
• Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Key member of FMEA Development serving as key member liaison between
• Manufacturing Engineering and Design Engineering.
• Set quality goals and improvement plans
• Document and utilize lessons learned
• Review / Improve Control plans
• Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
• Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training.

Experience

2+ years' experience automotive manufacturing

Education

Bachelor's Degree related Engineering field

Knowledge/Skills/Abilities

• Strong Detail / Accuracy in technical details and business writing / communication
• Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos,
• cause and effect, fish bone diagrams, and 5Why analysis).
• Technical thinking and core tool knowledge as well as knowledge of plating, plastic
• molding, metal stamping and/or welding is a plus.
• Written and verbal communication with customers (internal & external)
• Quality engineering / Manufacturing engineering experience in automated high volume
• production environment within automotive industry.
• Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools.
• Limited knowledge of soldering, electronic components and PCB assembly is a plus.
• Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D
• Strong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab.
• Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus.

Travel Required

up to 10%

Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer

specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-

panel, ERP, QAD, Warranty

This position is not open to recruiting agencies.

This position not approved for VISA SPONOSRHIP