Customer Quality Engineer – High Voltage Solutions

Hitachi; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Plan

Job summary

Hitachi Energy USA Inc in Mount Pleasant, Pennsylvania, is seeking a Customer Quality Engineer to join our High Voltage Products team. You will be the voice of the customer, guiding investigations into product performance and driving resolutions across engineering, manufacturing, quality, and project teams.

You will lead root cause analyses, develop metrics, and coordinate on-site investigations, ensuring compliance with internal and external regulations while advancing continuous improvement

Qualifications

• Bachelor's in Engineering or an Associate's with relevant experience.
• Experience in quality management, engineering, manufacturing, product development, or project management.
• Knowledge of high voltage products or related technologies preferred.

Responsibilities

• Lead root cause investigations for high voltage product failures.
• Coordinate customer complaints and drive timely, sustainable resolutions.
• Partner with cross-functional teams to improve product quality and reliability.
• Prepare and present technical reports to internal and external stakeholders.
• Develop and monitor KPIs to support business decisions.
• Lead and support quality and continuous improvement projects.
• Provide technical support and coordinate on-site investigations when required.
• Identify improvement opportunities and drive corrective actions.

Skills

Root cause investigations

Customer complaints coordination

Cross-functional collaboration

Technical reporting

KPIs development

Quality improvement

On-site investigations

Corrective actions

MS Office

Education

Bachelor's degree in Engineering

Associate's degree with relevant experience

Tools

SAP

SharePoint

Microsoft Office

Job description

Hitachi Energy USA Inc in Mount Pleasant, Pennsylvania, is seeking a Customer Quality Engineer to join our High Voltage Products team. You will be the voice of the customer, guiding investigations into product performance and driving resolutions across engineering, manufacturing, quality, and project teams.

You will lead root cause analyses, develop metrics, and coordinate on-site investigations, ensuring compliance with internal and external regulations while advancing continuous improvement