Customer Quality Engineer – High Voltage Power Systems

Hitachi Energy; Mount Pleasant (Westmoreland County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Tuition reimbursement

Parental/family benefits

Job summary

Hitachi Energy is seeking a Customer Quality Engineer in Mount Pleasant, PA to be the voice of the customer and drive improvements across engineering, manufacturing, quality, and project teams. You will lead investigations into product performance, coordinate issue resolution, and develop actions to strengthen customer confidence and operational excellence.

The role emphasizes compliance with applicable regulations and guidelines, with responsibilities for reporting, KPI monitoring, and on-site

Qualifications

• Bachelor’s degree in Engineering or an Associate’s degree with relevant experience.
• Experience in quality management, engineering, manufacturing, product development, or project management.
• Knowledge of high voltage products, electrical power systems, or related technologies is preferred.
• Strong communication skills to resolve complex customer concerns.

Responsibilities

• Lead root cause investigations for failures involving high voltage products.
• Coordinate customer complaints and drive timely, sustainable resolutions.
• Partner with cross-functional teams to improve product quality and reliability.
• Prepare and present technical reports to internal and external stakeholders.
• Develop and monitor key performance indicators to support business decisions.
• Lead and support quality and continuous improvement projects.
• Provide technical support and coordinate on-site investigations when required.
• Identify improvement opportunities and drive implementation of corrective actions.

Skills

Root cause analysis

Customer issue resolution

Cross-functional collaboration

Technical reporting

Quality systems

English communication

Education

Bachelor’s or Associate degree in Engineering

Tools

SAP

SharePoint

MS Office

Job description

Hitachi Energy is seeking a Customer Quality Engineer in Mount Pleasant, PA to be the voice of the customer and drive improvements across engineering, manufacturing, quality, and project teams. You will lead investigations into product performance, coordinate issue resolution, and develop actions to strengthen customer confidence and operational excellence.

The role emphasizes compliance with applicable regulations and guidelines, with responsibilities for reporting, KPI monitoring, and on-site