Customer Quality Engineer

ABB; Arecibo (PR); On-site; USD 90,000 - 140,000; Full time

Job summary

ABB in Puerto Rico seeks a Quality & CI Manager to define, deploy and support a Quality Culture within the local unit, assuring and controlling quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

You will maintain the local QMS in line with ABB Group guidance, drive root-cause analysis, and lead corrective actions to solve customer quality issues, ensuring ISO 9001:2015 compliance.

Qualifications

• Bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years experience in Incoterms, customer experience, project execution, and supply chain.
• Lean Six Sigma Green Belt certification is preferred.
• Strong written and verbal communication across levels within the organization and with customers.

Responsibilities

• Represent Voice of the Customer within local teams and manage customer quality issues, perform root cause analysis, and drive corrective actions.
• Independently execute work using established solutions and coach junior colleagues as needed.
• Ensure all processes are ISO 9001:2015 compliant for established and approved processes.
• Create and maintain quality documentation including quality control plans, procedures, and work instructions.
• Lead quality improvement projects to meet business quality commitments and drive permanent fixes.

Skills

Communication skills

Customer experience

Project execution

Supply chain knowledge

Lean Six Sigma

Education

Bachelor's in Electrical/Electronic/Mechanical Engineering

Tools

Microsoft Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Quality & CI Manager

At ABB, we help industries outrun leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

In this role, you will define, Deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. All aspects managed in line with ABB Group/Division/BU guidance

Roles & Responsibilities

• Voice of the Customer: Represents the Voice of the Customer within local teams. Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues. Challenges the teams with customer experience feedback and input to decisions. Enable and coaches employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
• Challenges: The ideal candidate is an Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization. May work under direct supervision or independently. May instruct or coach junior colleagues.
• Ensure that all processes are always in full ISO 9001:2015 compliance for established and approved processes.
• Create/implement & maintain company quality documentation: quality control plans, quality procedures & work instructions.
• Ensure timely resolution on internal and supplier related issues impacting the operation and/ or customers.
• Identify and lead quality improvement projects to achieve business quality commitments.
• Drives root cause on all QMS compliance misses & develop/implement permanent fixes.

Job Skills

• Preferred bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will considered associate’s degree in Eng or related field with 10+ years relevant work experience
• Preferred: Green belt (lean six sigma) certification
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization and customers.
• Advanced ability to use Microsoft Office products.
• Basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5 S, 8D reports, PPAP
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!

Why ABB?

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff… All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Aff… Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.