Customer Quality Engineer

DRiV Incorporated; Skokie (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

DRiV Incorporated is seeking a Customer Quality Engineer in Illinois to be the primary contact for customer quality concerns. You will translate customer needs to production actions, work with all plant areas, and coordinate with other sites to ensure conformance to requirements.

You will drive issue resolution through audits, PPAP/APQP support, and continuous improvement initiatives, with emphasis on efficient communication and documentation.

Qualifications

• Bachelor’s degree or equivalent in engineering, business, or related field.
• Minimum two years of manufacturing quality experience in a production setting.
• Experience with automotive quality standards and customer-facing quality issues.

Responsibilities

• Host customer visits/audits and submit quality assessments.
• Update customers on the status of quality requests in a timely manner.
• Translate customer requirements to plant actions and communicate changes.
• Collaborate with engineering to address customer-related issues.
• Maintain customer portals and track outstanding issues for improvement.

Skills

Quality auditing

IATF16949 & ISO9001

MS Office

Leadership

Documentation

Measurement tools

Reading prints

Education

Bachelor’s Degree in Engineering, Business or related field

Tools

Caliper

Micrometer

Job description

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We are looking for a Customer Quality Engineer. This role will be the first point of contact for our customers on quality related issues. In this role, you would be responsible for communicating the customer’s requirements to the team. Additionally, you would be working with all areas of the plant to ensure conformity to our customer needs. Besides working internally, also working with other Tenneco sites on various issues. Being the point of contact for our OE customers will be the main focus of this position.

The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

RESPONSIBILITIES:

• Host Customer Visits/Audits and submit quality assessments
• Update customers in a timely manner regarding the status of quality requests
• Understand customer specific requirements and how they translate to the plant
• Work with engineering team on customer related issued
• Communicate changes to customers and provide follow up to the plant
• Manage customer portals and ensure all requirements are met
• Maintain list of customer related issues and drive for improvements
• Train and help guide the plant in identifying and developing problem solving methodologies to resolve quality issues.
• Assist and support the New Product Introduction (PPAP Submissions, APQP) programs for Tenneco at the site levels as required.
• Conduct internal audits of the quality management system
• Assist with various activities for the plant such as trainings, tours, etc.
• Develop and maintain various quality systems for document control, metrics, and excel based forms
• Support Continuous Improvement activities throughout the organization
• Evaluate manufactured products for conformity
• Review supplier documentation for incoming products

Education:

Bachelor’s Degree in Engineering, Business or related field.

Skills & Experience:

• Two plus years of manufacturing quality experience.
• Understanding of automotive standards (IATF 16949 and ISO 9001)
• Strong proficiency in Microsoft office
• Ability to lead meetings and take efficient notes
• Strong quality documentation experience.
• Previous hands‑on quality auditing experience.
• Knowledge of measurement tools (ie caliper, micrometer)
• Ability to read prints/ understand dimensional tolerancing