Customer Quality Engineer

DRiV; Skokie (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

DRiV seeks a Customer Quality Engineer to be the primary contact for customer quality issues. You’ll translate requirements to the plant and coordinate with multiple departments to meet expectations. The role emphasizes timely communication and driving improvements across sites.

The ideal candidate has 2+ years in manufacturing quality, strong knowledge of IATF 16949/ISO 9001, and hands-on auditing experience, with proficiency in MS Office and measurement tools.

Qualifications

• Minimum 2+ years in manufacturing quality.
• Knowledge of automotive quality standards (IATF 16949, ISO 9001).
• Proficient in Microsoft Office.
• Experience leading meetings and documenting minutes.
• Hands-on quality auditing experience.
• Familiar with measurement tools (caliper, micrometer).
• Ability to read prints and dimensional tolerances.

Responsibilities

• Host customer visits and audits and submit quality assessments.
• Update customers on status of quality requests.
• Translate customer requirements to plant actions.
• Collaborate with engineering on customer issues.
• Communicate changes to customers and follow up.
• Manage customer portals and ensure requirements met.
• Assist with PPAP submissions and APQP programs as needed.
• Conduct internal audits of the quality system.
• Support plant trainings and facility tours.

Skills

Manufacturing quality experience

IATF 16949 / ISO 9001 knowledge

Microsoft Office proficiency

Lead meetings and note-taking

Quality auditing experience

Education

Bachelor's degree in Engineering, Business or related field

Job description

We are looking for a Customer Quality Engineer. This role will be the first point of contact for our customers on quality related issues. In this role, you would be responsible for communicating the customer’s requirements to the team. Additionally, you would be working with all areas of the plant to ensure conformity to our customer needs. Besides working internally, also working with other Tenneco sites on various issues. Being the point of contact for our OE customers will be the main focus of this position.

The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

Responsibilities

• Host Customer Visits/Audits and submit quality assessments
• Update customers in a timely manner regarding the status of quality requests
• Understand customer specific requirements and how they translate to the plant
• Work with engineering team on customer related issued
• Communicate changes to customers and provide follow up to the plant
• Manage customer portals and ensure all requirements are met
• Maintain list of customer related issues and drive for improvements
• Train and help guide the plant in identifying and developing problem solving methodologies to resolve quality issues.
• Assist and support the New Product Introduction (PPAP Submissions, APQP) programs for Tenneco at the site levels as required.
• Conduct internal audits of the quality management system
• Assist with various activities for the plant such as trainings, tours, etc.
• Develop and maintain various quality systems for document control, metrics, and excel based forms
• Support Continuous Improvement activities throughout the organization
• Evaluate manufactured products for conformity
• Review supplier documentation for incoming products

Education

Bachelor’s Degree in Engineering, Business or related field.

Skills & Experience

• Two plus years of manufacturing quality experience.
• Understanding of automotive standards (IATF 16949 and ISO 9001)
• Strong proficiency in Microsoft office
• Ability to lead meetings and take efficient notes
• Strong quality documentation experience.
• Previous hands-on quality auditing experience.
• Knowledge of measurement tools (ie caliper, micrometer)
• Ability to read prints/ understand dimensional tolerancing