Customer Quality Engineer

Socket.dev; Santa Clara (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & 
H

Public Holidays

Life Insurance (Basic, Voluntary &

AD&D)

Family Leave (Maternity, Paternity)

Free Food & Snacks

Stock Option Plan

Annual Bonus Plan eligible

Short Term & Long Term Disability

Base Salary: $130,000 - 145,000

Job summary

Halo Industries is seeking a Sr. Customer Quality Engineer to lead customer quality initiatives and drive improvements for both automotive and non-automotive partners. You will manage the RMA lifecycle, audits, COA integrity, and CSRs, shaping the quality strategy as we scale production.

The role requires a BS in engineering, 5+ years in a high-volume quality environment, and proficiency with ISO 9001 and IATF 16949, plus tools like JMP or Minitab for data analysis.

Qualifications

• B.S. in an engineering discipline is required.
• 5+ years of quality engineering experience in high-volume semiconductor or automotive manufacturing.
• Experience with Quality Management System standards ISO 9001 and IATF 16949.

Responsibilities

• Drive continuous quality improvements using customer feedback on production and qualification materials.
• Schedule and host customer audits, especially for automotive customers, and oversee COA integrity.
• Guide Product Change Notifications (PCNs) and Product Change Information Notes (PCIs) through to customer approval.
• Implement processes to assess and improve Manufacturing Readiness, including PPAP requirements.
• Oversee end-to-end Customer RMA process, including logistics, root cause investigation, and documentation.
• Track customer-initiated nonconformances, communicate findings, and report corrective actions to management.

Skills

Quality engineering

ISO 9001

IATF 16949

Education

B.S. in Engineering

Tools

JMP

Minitab

Job description

The Opportunity

We are seeking a highly motivated Sr. Customer Quality Engineer to join our quality team. In this role, you will act as the primary interface between Halo Industries and our customers regarding quality performance. You will be responsible for driving quality improvements, overseeing the customer RMA lifecycle, and ensuring our manufacturing processes meet the rigorous standards of our automotive and non-automotive partners. This is a key opportunity to shape our customer quality strategy as we scale into high-volume manufacturing.

Responsibilities

• Customer Feedback & Quality Improvement:Drive continuous quality improvements by leveraging customer feedback on both production and qualification materials.
• Audits & Compliance:Schedule and host customer audits, particularly for automotive customers. Oversee the integrity of Certificates of Analysis (COA) and ensure ongoing compliance with Customer Specific Requirements (CSRs).
• Change Management:Oversee and provide guidance for Product Change Notifications (PCNs) and Product Change Information Note (PCIs), managing them through to customer approval.
• Manufacturing Readiness:Implement and oversee processes required to assess and improve Manufacturing Readiness maturity, including internal Production Part Approval Process (PPAP) requirements.
• Customer RMA Management:Oversee the end-to-end Customer RMA process, including logistics, root cause investigation, and documentation. Review RMA requests, initiate Halo Issue Resolution (HIR) processes, and ensure findings are communicated to internal teams and management.
• Performance Reporting:Track customer-initiated nonconformance reports, communicate findings, and report on corrective actions to upper management.

Requirements

Basic Qualifications

• B.S. in an Engineering discipline.
• 5+ years of experience in a quality engineering role, preferably in a high-volume semiconductor or automotive manufacturing environment.
• Demonstrated experience with Quality Management System standards, specifically ISO9001 and IATF 16949.

Preferred Qualifications

• Deep familiarity with standard quality tools, including MSAs, DOE, FMEAs, 5 Whys, 8D, and SPC.
• Proficient with data analysis and statistical software (e.g., JMP, Minitab).
• Strong communication and interpersonal skills, with a proven ability to lead cross-functional teams and drive continuous improvement.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Annual Bonus Plan eligible
• Short Term & Long Term Disability
• Base Salary: $130,000 - 145,000

AdditionalInformation

We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM.