Customer Quality Engineer

Halo Industries, Inc.; Santa Clara (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick &

Life Insurance (Basic, Voluntary &

Family Leave (Maternity, Paternity)

Free Food & Snacks

Stock Option Plan

Annual Bonus Plan eligible

Short Term & Long Term Disability

Base Salary: $130,000 - 145,000

Job summary

Qualifications include a B.S. in engineering, 5+ years in quality engineering (semiconductor or automotive preferred), and experience with ISO9001 and IATF 16949. Strong data analysis and communication skills are essential for cross-functional teamwork.

Qualifications

• B.S. in an Engineering discipline.
• 5+ years of experience in a quality engineering role, preferably in high-volume semiconductor or automotive manufacturing.
• Experience with ISO9001 and IATF 16949.

Responsibilities

• Act as the primary interface between Halo Industries and customers regarding quality performance.
• Drive quality improvements and oversee the customer RMA lifecycle.
• Oversee audits and ensure COA integrity and CSRs compliance.
• Oversee Manufacturing Readiness and PPAP-related activities.
• Manage end-to-end Customer RMA including logistics, root cause investigation and documentation.
• Track customer-initiated nonconformance and report corrective actions to management.

Skills

Communication & interpersonal skills

Education

B.S. in Engineering

Tools

MSA

DOE

FMEA

5 Whys

8D

SPC

JMP

Minitab

Job description

The Opportunity

We are seeking a highly motivated Sr. Customer Quality Engineer to join our quality team. In this role, you will act as the primary interface between Halo Industries and our customers regarding quality performance. You will be responsible for driving quality improvements, overseeing the customer RMA lifecycle, and ensuring our manufacturing processes meet the rigorous standards of our automotive and non-automotive partners. This is a key opportunity to shape our customer quality strategy as we scale into high-volume manufacturing.

Responsibilities

• Customer Feedback & Quality Improvement: Drive continuous quality improvements by leveraging customer feedback on both production and qualification materials.
• Audits & Compliance: Schedule and host customer audits, particularly for automotive customers. Oversee the integrity of Certificates of Analysis (COA) and ensure ongoing compliance with Customer Specific Requirements (CSRs).
• Change Management: Oversee and provide guidance for Product Change Notifications (PCNs) and Product Change Information Note (PCIs), managing them through to customer approval.
• Manufacturing Readiness: Implement and oversee processes required to assess and improve Manufacturing Readiness maturity, including internal Production Part Approval Process (PPAP) requirements.
• Customer RMA Management: Oversee the end-to-end Customer RMA process, including logistics, root cause investigation, and documentation. Review RMA requests, initiate Halo Issue Resolution (HIR) processes, and ensure findings are communicated to internal teams and management.
• Performance Reporting: Track customer-initiated nonconformance reports, communicate findings, and report on corrective actions to upper management.

Basic Qualifications

• B.S. in an Engineering discipline.
• 5+ years of experience in a quality engineering role, preferably in a high-volume semiconductor or automotive manufacturing environment.
• Demonstrated experience with Quality Management System standards, specifically ISO9001 and IATF 16949.

Preferred Qualifications

• Deep familiarity with standard quality tools, including MSAs, DOE, FMEAs, 5 Whys, 8D, and SPC.
• Proficient with data analysis and statistical software (e.g., JMP, Minitab).
• Strong communication and interpersonal skills, with a proven ability to lead cross-functional teams and drive continuous improvement.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Annual Bonus Plan eligible
• Short Term & Long Term Disability
• Base Salary: $130,000 - 145,000

Additional Information

We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.