Project Manager & Process Engineer - Customer Operations

Sandisk; Milpitas (CA); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Sandisk in Milpitas, CA seeks a Project Manager - Customer Operations to lead cross-functional process improvement initiatives, streamline workflows, and drive operational excellence. You will identify opportunities, plan projects, and deliver measurable business impact with data-driven methods.

The ideal candidate has 5–8+ years in Project Management or Process Improvement, a background in ERP/CRM environments (SAP and Salesforce), and strong stakeholder management and analytical skills to

Formación

• Bachelor’s degree in Engineering, Business, Operations, or related field (Master’s preferred).
• 5–8+ years of experience in Project Management, Customer Operations, or Process Improvement.
• Proven track record of delivering complex cross-functional projects.
• Experience identifying and implementing process improvements and cost-saving initiatives.

Responsabilidades

• Lead end-to-end delivery of Customer Operations projects from scoping and planning through execution and post-implementation review, defining goals, timelines, resources, and success metrics.
• Manage cross-functional stakeholders across Sales, Finance, Customer Success, and Operations to deliver projects on time, within scope, and to high quality standards.
• Map current-state workflows and design future-state processes using process improvement methodologies to drive efficiency gains and remove friction from customer-facing and internal operations.
• Partner with Sales and customer-facing teams to enhance the end-to-end customer journey and simplify workflows for improved speed, accuracy, and scalability.
• Identify and implement cost reduction opportunities across systems, workflows, and vendor relationships, monitoring and reporting on savings and ROI.

Conocimientos

Project management

Stakeholder management

Analytical mindset

Attention to detail

Educación

Bachelor’s degree in Engineering, Business, Operations, or related field

Herramientas

SAP

Salesforce

Descripción del empleo

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

Project Manager & Process Engineer - Customer Operations

We are seeking a highly driven Project Manager - Customer Operations to lead cross-functional initiatives focused on process optimization, efficiency, and operational excellence. This role will be responsible for identifying and implementing improvements that streamline workflows, reduce costs, and enhance both customer and internal experiences. The ideal candidate combines strong project management discipline with a continuous improvement mindset, leveraging data, stakeholder collaboration, and structured methodologies to deliver measurable business impact.

Essential Duties And Responsibilities

• Lead end-to-end delivery of Customer Operations projects from scoping and planning through execution and post-implementation review, defining goals, timelines, resources, and success metrics
• Manage cross-functional stakeholders across Sales, Finance, Customer Success, and Operations to deliver projects on time, within scope, and to high quality standards
• Map current-state workflows and design future-state processes using process improvement methodologies to drive efficiency gains and remove friction from customer-facing and internal operations
• Partner with Sales and customer-facing teams to enhance the end-to-end customer journey and simplify workflows for improved speed, accuracy, and scalability
• Identify and implement cost reduction opportunities across systems, workflows, and vendor relationships, monitoring and reporting on savings and return on investment (ROI)

Qualifications

• Bachelor’s degree in Engineering, Business, Operations, or related field (Master’s preferred)
• 5-8+ years of experience in Project Management, Customer Operations, or Process Improvement
• Proven track record of delivering complex, cross-functional projects
• Experience identifying and implementing process improvements and cost-saving initiatives

Skills

• Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce) and sales processes
• Strong project management and organizational skills
• Analytical mindset with ability to translate data into actionable insights
• Excellent stakeholder management and communication skills
• Ability to influence without direct authority
• Problem-solving orientation with focus on continuous improvement
• High attention to detail with strong execution discipline

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.