Customer Quality Engineer

Elite Connector; Michigan; On-site; USD 80,000 - 110,000; Full time

Job summary

Elite Connector is seeking a Customer Quality Engineer to support customer quality requirements within a highly regulated manufacturing environment. This role links customers, suppliers, engineering, manufacturing, operations, and quality to ensure requirements are understood and met.

You will interface with customers on nonconforming products, RCCA activities, MRB dispositions, and APQP/PPAP documentation, while partnering with engineering and manufacturing teams to improve processes and

Qualifications

• Bachelor’s or Master’s degree in engineering or STEM.
• 3+ years of quality experience in manufacturing.
• Strong knowledge of AS9100D and AS13100.
• Ability to interpret GD&T and engineering drawings.
• Experience with PPAP, APQP, PFMEA, 8D, RCCA.
• Experience with MRB processes and customer quality requirements.
• Knowledge of metrology/metallurgical inspection.
• Root cause analysis and corrective action proficiency.
• Proficiency with MS Office and ERP systems.
• Quality certifications such as CQE/CQA/CQM or Lean/Six Sigma are a plus.

Responsibilities

• Serve as a primary quality contact for customers regarding nonconforming products and quality-related issues.
• Investigate customer concerns and lead RCCA activities.
• Manage MRB activities and customer return dispositions.
• Prepare, submit, and follow up on First Article Inspection (FAI) documentation.
• Support APQP and PPAP activities and provide required documentation to customers.
• Review customer drawings, specifications, and technical requirements and communicate them internally.
• Collaborate with Engineering, Manufacturing, Operations, and Inspection to resolve quality and production issues.
• Develop and improve process control plans, capability studies, and process audits.
• Monitor quality performance metrics and report results to stakeholders.
• Support NPI and continuous improvement initiatives.
• Evaluate test/inspection results against specifications and customer requirements.
• Assist with audits and ensure compliance with quality/regulatory requirements.
• Provide technical guidance on customer and quality requirements to engineers and inspectors.
• Communicate complex technical issues and solutions to customers and cross-functional teams.

Skills

AS9100D

AS13100

GD&T

PPAP

APQP

PFMEA

RCCA

MRB

Metrology

Root Cause Analysis

MS Office

ERP Systems

CQE

Lean/Six Sigma

Education

Bachelor’s or Master’s degree in Engineering/Science/Technology/Math

Tools

Microsoft Office

ERP systems

Job description

Elite Connector is seeking a Customer Quality Engineer to support customer quality requirements and quality initiatives within a highly regulated manufacturing environment.

This position will serve as an important link between customers, suppliers, engineering, manufacturing, operations, and quality, ensuring customer requirements are understood, documented, and consistently met.

The ideal candidate will have experience in manufacturing quality, strong knowledge of quality systems and advanced problem-solving methodologies, and the ability to work directly with customers on technical quality issues.

What You’ll Do

• Serve as a primary quality contact for customers regarding nonconforming products, corrective actions, and quality-related issues.
• Investigate customer concerns and lead root cause and corrective action (RCCA) activities.
• Manage Material Review Board (MRB) activities and customer return dispositions.
• Prepare, submit, and follow up on First Article Inspection (FAI) documentation.
• Support APQP and PPAP activities and provide required documentation to customers.
• Review customer drawings, specifications, and technical requirements and ensure requirements are properly communicated internally.
• Work with Engineering, Manufacturing, Operations, and Inspection teams to resolve quality and production issues.
• Support development and improvement of process control plans, capability studies, and process audits.
• Monitor quality performance metrics and communicate results to internal and external stakeholders.
• Support NPI and continuous improvement initiatives.
• Evaluate test and inspection results against engineering specifications and customer requirements.
• Assist with audits and ensure compliance with applicable quality and regulatory requirements.
• Provide technical guidance to engineers and inspection personnel regarding customer and quality requirements.
• Communicate complex technical issues and solutions to customers, management, and cross-functional teams.

What We’re Looking For

• Bachelor’s or Master’s degree in Engineering, Science, Technology, Mathematics, or a related STEM field.
• 3+ years of quality experience in a manufacturing environment.
• Strong understanding of AS9100D and AS13100.
• Knowledge of GD&T and the ability to interpret engineering drawings and customer specifications.
• Experience with PPAP, APQP, PFMEA, 8D, A3, and RCCA.
• Experience working with MRB processes and customer quality requirements.
• Knowledge of metrology and/or metallurgical inspection.
• Strong understanding of root cause analysis and corrective action methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively with customers and cross-functional teams at all organizational levels.
• Proficiency with Microsoft Office and ERP systems.
• Quality certifications such as CQE, CQA, CQM, or Lean/Six Sigma Green or Black Belt are a plus.

Why Consider This Opportunity?

This is an excellent opportunity for a Quality Engineer who wants significant customer interaction and ownership of quality programs, while working closely with engineering and manufacturing teams on complex products and processes.

Export-Control Requirements

Certain work performed in this position may involve access to information or technical data subject to U.S. export-control regulations, including ITAR and EAR. Candidates selected for applicable assignments may be required to provide documentation demonstrating eligibility to access such controlled information.