Customer Quality Engineer

Aperia Technologies Inc.; Hayward (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity participation

Bonuses

Medical benefits

401(k)

Job summary

Aperia Technologies Inc. seeks a Customer Quality Engineer (CQE) to act as the primary technical liaison between manufacturing facilities and automotive OEM customers.

You will investigate concerns, drive corrective actions, and drive continuous improvement to ensure customer quality requirements are met. You will lead APQP/PPAP activities, develop PFMEA/Control Plans, monitor quality metrics, and collaborate with quality, manufacturing, and engineering teams.

Qualifications

• Bachelor’s degree required in Quality, Mechanical, Electrical, or Industrial Engineering.
• 5+ years in automotive quality engineering or Tier-1 supplier.
• Strong working knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC).
• Deep understanding of IATF 16949 and VDA 6.3 QM systems.
• Experience navigating OEM customer portals.
• Willingness to travel up to 25%.

Responsibilities

• Serve as the first point of contact for OEM customer quality tasks and engage with customer portals.
• Lead 8D investigations and corrective actions within the factory.
• Coordinate APQP and PPAP submissions to customers.
• Create/maintain PFMEA and Control Plans for new or existing products.
• Monitor and report customer-specific quality metrics (PPM defects, disruptions).
• Support continuous improvement of manufacturing processes to deliver high-quality products.
• Author/execute CARs/SCARs to resolve quality issues.
• Statistically analyze data (Excel, Minitab) for quality reports.
• Train quality & manufacturing teams on tasks and processes.
• Lead implementation and maintenance of IATF 16949 in the QMS.
• Participate in special projects supporting quality, manufacturing and engineering teams.

Skills

Quality engineering expertise

Automotive core tools

Data analysis (Excel/Minitab)

Process improvement

Travel readiness

Education

Bachelor’s degree in Quality/Mechanical/Electrical/Industrial Engineering

Tools

APQP

PPAP

FMEA

MSA

SPC

IATF 16949

Job description

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halotm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.

This position requires candidates to be authorized to work in the US on an ongoing basis without current or future employer sponsorship. We are unable to sponsor or transfer H-1B or other employment-based visas, and candidates currently on F-1, OPT, STEM OPT status are not eligible for this role.

Your Role

As a Customer Quality Engineer (CQE), you will serve as the primary technical liaison between our manufacturing facilities and automotive Original Equipment Manufacturer (OEM) customers. You will work directly with customers and collaborate with internal quality, manufacturing, and engineering teams to investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement. You will ensure that customer quality requirements and technical expectations are clearly understood, documented, communicated, and met.

Your Responsibilities

• Serve as the first point of contact for OEM customer quality tasks, engage with customer portals, lead regular reviews presenting pertinent data.
• Lead 8D investigations and corrective actions within the factory for customer issues using tools like 5-Why and Ishikawa diagrams or others.
• Participate in Advanced Product Quality Planning (APQP) and coordinate Production Part Approval Process (PPAP) submissions to customers.
• Participate in the creation and maintenance of Process Failure Mode and Effects Analysis (PFMEA) and Control Plans for new and existing products.
• Monitor and report on customer-specific quality metrics, including Parts Per Million (PPM) defects and operational disruptions.
• Support the continuous improvement of manufacturing processes to ensure that the highest quality products possible are delivered to customers.
• Author and execute CARs/SCARs as required to resolve internal/external quality issues
• Statistically analyze data using Excel, Minitab or similar to generate reports on quality issues and review with internal engineering and manufacturing teams.
• Create working documents for quality tasks and train the quality & manufacturing team.
• Be a key leader in the implementation and maintenance of IATF 16949 into our QMS.
• Participate in various special projects that support the quality, manufacturing and engineering teams.

Skills/Qualifications

• Bachelor’s degree in Quality, Mechanical, Electrical, or Industrial Engineering.
• 5+ years of experience in automotive quality engineering or a Tier-1 supplier environment.
• Strong working knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC)
• Detailed understanding of IATF 16949 and VDA 6.3 quality management systems.
• Experience navigating OEM customer portals.
• Ability to travel up to 25%

Pay Range

$130,000 - $150,000

• Base salary only. Salary dependent on multiple factors including, but not limited to, experience and location.
• Addition compensation may include equity, bonuses, stipends, medical, dental, vision, 401-k, and long-term disability insurance.