Customer Quality Engineer

Aperia Technologies, Inc; Hayward (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Bonuses

Medical

Dental

Vision

401k

Long-term disability

Job summary

Aperia Technologies, Inc is seeking a Customer Quality Engineer to act as the primary technical liaison between manufacturing and OEM customers. You will investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement to meet customer quality requirements.

You will lead 8D investigations, APQP/PPAP submissions, PFMEA/Control Plans, and monitor key quality metrics while collaborating with quality, manufacturing, and engineering teams.

Qualifications

• 5+ years in automotive quality engineering or Tier-1 environment.
• Strong knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC).
• Detailed understanding of IATF 16949 and VDA 6.3 quality systems.
• Experience navigating OEM customer portals.

Responsibilities

• Serve as the first point of contact for OEM customer quality tasks; engage with portals, lead reviews with data.
• Lead 8D investigations and corrective actions within the factory for customer issues using 5-Why, Ishikawa diagrams, etc.
• Participate in APQP and coordinate PPAP submissions to customers.
• Participate in PFMEA and Control Plans for new/existing products.
• Monitor and report customer-specific quality metrics (PPM defects, disruptions).
• Support continuous improvement of manufacturing processes to deliver high-quality products.
• Author and execute CARs/SCARs as required to resolve quality issues.
• Statistically analyze data using Excel, Minitab to generate quality reports.
• Create working documents for quality tasks and train the quality & manufacturing team.
• Lead implementation of IATF 16949 into the QMS.
• Participate in special projects supporting quality, manufacturing, and engineering teams.

Skills

IATF 16949

APQP/PPAP

FMEA

MSA

SPC

OEM portals

Travel 25%

Quality engineering

Education

B.S. in Engineering

Tools

APQP/PPAP

Job description

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halo tm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.

This position requires candidates to be authorized to work in the US on an ongoing basis without current or future employer sponsorship. We are unable to sponsor or transfer H-1B or other employment-based visas, and candidates currently on F-1, OPT, STEM OPT status are not eligible for this role.

Your Role

As a Customer Quality Engineer (CQE), you will serve as the primary technical liaison between our manufacturing facilities and automotive Original Equipment Manufacturer (OEM) customers. You will work directly with customers and collaborate with internal quality, manufacturing, and engineering teams to investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement. You will ensure that customer quality requirements and technical expectations are clearly understood, documented, communicated, and met.

Your Responsibilities

• Serve as the first point of contact for OEM customer quality tasks,
  engage with customer portals, lead regular reviews presenting pertinent data.
• Lead 8D investigations and corrective actions within the factory for
  customer issues using tools like 5-Why and Ishikawa diagrams or others.
• Participate in Advanced Product Quality Planning (APQP) and
  coordinate Production Part Approval Process (PPAP) submissions to customers.
• Participate in the creation and maintenance of Process Failure Mode
  and Effects Analysis (PFMEA) and Control Plans for new and existing products.
• Monitor and report on customer-specific quality metrics, including
  Parts Per Million (PPM) defects and operational disruptions.
• Support the continuous improvement of manufacturing processes to ensure that the
  highest quality products possible are delivered to customers.
• Author and execute CARs/SCARs as required to resolve internal/external quality issues
• Statistically analyze data using Excel, Minitab or similar to generate reports on quality
  issues and review with internal engineering and manufacturing teams.
• Create working documents for quality tasks and train the quality & manufacturing team.
• Be a key leader in the implementation and maintenance of IATF 16949 into our QMS.
• Participate in various special projects that support the quality, manufacturing and
  engineering teams.

Skills/Qualifications

• Bachelor’s degree in Quality, Mechanical, Electrical, or Industrial Engineering.
• 5+ years of experience in automotive quality engineering or a Tier-1 supplier
  environment.
• Strong working knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC)
• Detailed understanding of IATF 16949 and VDA 6.3 quality management systems.
• Experience navigating OEM customer portals.
• Ability to travel up to 25%

Pay Range: $130,000 - $150,000

*Base salary only. Salary dependent on multiple factors including, but not limited to, experience and location.

**Addition compensation may include equity, bonuses, stipends, medical, dental, vision, 401-k, and long-term disability insurance.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Aperia Technologies, Inc’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.