Customer Quality Engineer

HiTHIUM Energy Storage; Forney (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

HiTHIUM Energy Storage in the United States seeks a Customer Quality Engineer (CQE) to be the main liaison between customers and internal teams. You will own customer quality concerns, drive audits, and coordinate CAPAs while supporting continuous improvement across manufacturing, engineering, and supply chain.

The ideal candidate has hands-on QA experience in manufacturing, strong communication skills, and a proven track record in root cause analysis and corrective actions.

Qualifications

• Bachelor’s degree in Industrial, Mechanical, Electrical, Materials Engineering, or related technical field.
• Minimum 3 years of experience in customer quality engineering, supplier quality, or quality systems within a manufacturing environment.
• Strong understanding of ISO 9001 required.
• Hands-on experience with 8D methodology.
• FMEA (PFMEA & DFMEA).
• PPAP.
• APQP.
• Root cause analysis tools (5 Why, Fishbone/Ishikawa, etc.).
• Proven ability to manage customer relationships in high-pressure or escalated quality situations.
• Excellent communication, presentation, and negotiation skills.
• Strong data analysis and reporting capabilities.

Responsibilities

• Serve as the primary point of contact for all customer quality matters and escalations.
• Lead and coordinate customer audits, including corrective actions follow-up.
• Manage customer complaints from receipt through closure with root cause analysis.
• Collaborate with Manufacturing, Quality, Engineering, and Supply Chain to resolve issues.
• Maintain and deliver customer-required documentation and reports.
• Track and report key customer quality metrics (PPM, trends, audit findings).
• Support product launches by embedding quality requirements in development.
• Coordinate containment, risk assessment, and corrective action plans for customer issues.
• Conduct customer-focused quality reviews and internal trainings.
• Assist during internal quality system assessments or continuous improvement initiatives.
• Perform other duties as assigned.

Skills

ISO 9001

8D

PFMEA/DFMEA

PPAP

APQP

Root cause analysis

Communication

Data analysis

Education

Industrial/Mechanical/Electrical/Materials Engineering degree

Job description

Applicants must be authorized to work in the U.S. without sponsorship now and in the future. The company does not offer visa sponsorship or transfer of visas for this position now or in the future.

The Customer Quality Engineer (CQE) will serve as the primary liaison between the company, its customers, and internal cross-functional teams to ensure customer satisfaction with product quality, issue resolution, audits, and ongoing compliance. This role is responsible for leading customer-driven quality activities, coordinating internal corrective actions, and supporting continuous improvement efforts that enhance the customer experience. The ideal candidate is hands-on, responsive, organized, and skilled at navigating quality issues across manufacturing, engineering, supply chain, and customer teams.

Essential Duties and Responsibilities

• Serve as the primary point of contact for all customer quality matters, including complaints, nonconformances, audit inquiries, and escalated issues.
• Lead and coordinate customer audits, including preparation, documentation, cross-functional delegation, hosting, and follow-up of corrective actions.
• Manage customer complaints from receipt through closure, ensuring timely communication, accurate root cause analysis, and effective corrective and preventive actions (CAPA).
• Partner with Manufacturing, Quality, Engineering, Supply Chain, and other internal departments to facilitate rapid issue resolution and ensure alignment with customer expectations.
• Maintain and deliver all customer-required documentation, including quality reports, quality alerts, and trend analyses.
• Track and report key customer quality metrics (e.g., PPM, defect trends, audit findings, response time).
• Support product launch activities by ensuring customer quality requirements are clearly communicated and embedded throughout the development process.
• Coordinate containment, risk assessment, and corrective action plans for customer-identified issues.
• Conduct customer-focused quality reviews and internal training to drive awareness of quality expectations and required standards.
• Assist during internal quality system assessments or continuous improvement initiatives as required.
• Perform other duties as assigned or required.

Required Skills and Qualifications

• Bachelor’s degree in Industrial, Mechanical, Electrical, Materials Engineering, or related technical field.
• Minimum 3 years of experience in customer quality engineering, supplier quality, or quality systems within a manufacturing environment.
• Strong understanding of ISO 9001 required.
• Hands-on experience with:
  • 8D methodology
  • FMEA (PFMEA & DFMEA)
  • PPAP
  • APQP
  • Root cause analysis tools (5 Why, Fishbone/Ishikawa, etc.)
• Proven ability to manage customer relationships in high-pressure or escalated quality situations.
• Excellent communication, presentation, and negotiation skills.
• Strong data analysis and reporting capabilities.

Desired Skills and Qualifications

• Auditor certification (ISO 9001, IATF 16949, or internal auditor).
• Experience supporting customer audits or OEM compliance programs.
• Background in manufacturing processes (machining, assembly, molding, or other applicable processes).
• Knowledge of customer portals or electronic submission systems.

Why join Hithium Tech USA?

• Be Part of Something Meaningful by contributing directly to the global transition towards renewable energy. Your work will have a tangible impact on reducing carbon emissions and creating a more sustainable world.
• This is your chance to Pioneer the US BESS Market by being a part of the ground floor of a major industry shift. We\'re building a team of passionate individuals to drive innovation and establish Hithium as a leader in the US market.
• Be Part of a People-Centric Culture where we believe that our greatest asset is our people. We foster a collaborative, inclusive, and supportive environment where every team member is valued and empowered to grow. We prioritize open communication, continuous learning, and a healthy work-life balance.
• You'll be working alongside a Solid Team of Experienced Professionals who are passionate about energy storage and dedicated to achieving our shared goals. We\'re building a team of top talent who are driven, innovative, and committed to excellence.
• As we expand our US operations our commitment to our employees is to provide ample opportunities for Professional Growth and Advancement. We\'re investing in your development and empowering you to reach your full potential.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.